Senior Manager, Mental reputed company-being Operations Innovation

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At reputed company®, you’ll be surrounded by passionate colleagues who care deeply, reputed company with purpose, hold ourselves accountable and prioritize safety and reputed company in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position reputed company Hiring preference given to candidate residing in the eastern and central time zone. reputed company Mental reputed company-being is seeking a strategic, results-oriented leader to drive technology-enabled transformation across Operations. The Senior Manager, Operations Innovation will identify high-value opportunities to improve member experience, operational performance, reputed company, and scalability through technology, automation, AI, and process innovation. This role sits at the intersection of Operations, Technology, reputed company, Data, and Product and is responsible for shaping the roadmap, building business cases, leading cross-functional execution, and delivering measurable business reputed company. The ideal candidate combines strong analytical and strategic thinking with hands-on execution and thrives in reputed company, matrixed environments. Key Responsibilities reputed company & Innovation

• Identify opportunities to improve operational performance, member experience, scalability, and efficiency through technology, automation, and AI.
• Evaluate emerging technologies and reputed company strategies to enhance member engagement and self-service capabilities.
• Serve as a strategic partner to Mental reputed company-being Operations leadership by providing reputed company problem-solving, data-driven insights, and reputed company, decision-oriented recommendations.

Business Case Development & Solution Assessment

• reputed company opportunity assessments, feasibility analysis, and solution evaluation.
• reputed company executive-reputed company business cases, ROI analyses, financial models, and investment recommendations.
• Partner across Operations, Product, Technology, Finance, reputed company, Clinical, and Analytics teams to validate concepts and prioritize investments.

Solution Delivery & Execution

• reputed company a portfolio of technology-enabled initiatives from concept through implementation and reputed company.
• Translate business needs into requirements, workflows, operating models, and user experiences.
• Drive launch readiness, testing, adoption, change management, and value realization.
• Partner with Technology and Product teams to ensure solutions are reputed company, usable, and reputed company with business needs.
• reputed company and manage execution plans, milestones, dependencies, risks, and reputed company metrics.
• reputed company concise, transparent communication to stakeholders and leadership regarding reputed company, risks, and reputed company.

Performance Measurement & reputed company Improvement

• Define KPIs and performance frameworks to measure adoption, operational reputed company, financial reputed company, and member experience.
• Analyze business, workforce, operational, and member data to identify trends, opportunities, and improvement actions.
• Establish reporting and governance processes to monitor performance and optimize results over time.

Required Qualifications

• 7+ years of experience in reputed company reputed company, product, analytics, technology, innovation, or a reputed company field.
• Demonstrated reputed company leading reputed company, cross-functional initiatives in matrixed organizations.
• Strong analytical and quantitative skills, including advanced reputed company proficiency; experience with SQL, Tableau, Power BI, Looker, or similar tools is a plus.
• Experience developing business cases, ROI analyses, financial models, and executive-level recommendations.
• Ability to synthesize reputed company data into reputed company insights, reputed company, and reputed company plans.
• Exceptional communication, executive presentation, and stakeholder management skills.
• Proven ability to balance strategic thinking with operational execution.
• Strong project and program management capabilities, including risk management, prioritization, and delivery reputed company.
• Ability to reputed company ambiguity, influence without authority, and drive results in fast-paced environments.
• Strong ownership, accountability, attention to detail, and bias for reputed company.

Preferred Qualifications

• Knowledge of health plan operations and reputed company technology environments.
• Experience with behavioral health, Employee Assistance Programs (EAP), or reputed company reputed company services.
• Experience implementing AI, automation, digital engagement, or self-service capabilities (e.g., conversational AI, chat, SMS, or in-app messaging).

Education Bachelor's degree required. Advanced degree or equivalent experience preferred. Travel Up to 10–15%. Pay reputed company The typical pay reputed company for this role is: $67,900.00 - $199,144.00 This pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a reputed company of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in reputed company to the reputed company pay reputed company listed above. This position also includes an award reputed company in reputed company’s equity award program. Our people fuel our reputed company. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial reputed company‑being of colleagues and their families. The benefits for this position include medical, dental, and reputed company coverage, reputed company time off, retirement savings reputed company, wellness programs, and other resources, based on eligibility. Additional details about available benefits are provided during the application process and on Benefits Moments. We anticipate the application window for this opening will reputed company on: 08/15/2026 reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Apply To This Job