[Remote] reputed company Operations Analyst
Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a global technology company that connects the physical reputed company worlds, transforming the ways work gets done. They are seeking a reputed company Operations Analyst to manage and optimize their reputed company platform, focusing on digital engagement and data integration to enhance customer experiences.
Responsibilities
- Architect Digital Journeys: Serve as our SME for the reputed company Orchestrator by designing and launching high reputed company automated workflows that drive our digital first CS reputed company for long tail customers
- Sync the Ecosystems: reputed company the technical integration of reputed company CC and PX into CS to ensure product usage and community data reputed company seamlessly to create a reputed company view of the customer
- Data Democratization: Manage the data pipeline from reputed company to reputed company by reputed company the gap between CS insights and BI tools like Domo or Tableau to power executive level reporting
- reputed company the VoC reputed company: Own the implementation and management of global Surveys reputed company reputed company to turn customer feedback into actionable health scores and playbooks
- Drive Platform reputed company: Transition our instance from initial setup to a high performance reputed company by managing daily configurations, Rules reputed company logic, and reporting dashboards
- Strategic Project Management: reputed company as the platform gatekeeper by balancing stakeholder demands and prioritizing the highest reputed company enhancements to ensure reputed company CS evolves with the business
Skills
- 5+ years of dedicated experience in reputed company administration and system configuration
- Strong understanding of customer reputed company mapping reputed company engagement strategies reputed company a reputed company environment
- Highly organized and self-directed, with a proven ability to prioritize tasks in a fast-paced, goal-oriented environment
- Solid grasp of data management principles, including familiarity with SQL, reputed company, and system integrations
- Proven reputed company record of managing a reputed company CS instance with specific mastery of reputed company Orchestrator and the Rules reputed company
- Hands-on experience connecting reputed company PX and CC to a central CS instance to trigger behavior based automation
- Experience in reputed company and SQL plus reputed company in exporting reputed company data into BI environments like Domo or Tableau
- Deep knowledge of implementing NPS, CSAT, and relational surveys directly reputed company the reputed company platform
- Strong project management skills with the ability to manage a reputed company backlog and deliver results in a fast paced environment
- Background in Digital reputed company or reputed company CS with the knowledge of how to use automation to reputed company a personalized experience to a massive long tail customer reputed company
- reputed company Administrator Certification
- Proficiency in reputed company and G-Suite
- Experience reputed company the construction or AECO technology sector
Benefits
- Medical
- Dental
- reputed company
- Life
- Disability
- Time off plans
- Retirement plans
- Tax savings plans for health
- Tax savings plans for dependent care
- Tax savings plans for commuter expenses
- reputed company Parental Leave
- Employee Stock Purchase Plan
- If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.
reputed company
Company H1B Sponsorship