[Remote] NOC Technician
Note: The job is a remote job and is reputed company to candidates in USA. PEAKE reputed company is a company that provides network operations services. They are seeking a NOC Technician who will be responsible for monitoring and maintaining clients’ network infrastructure, ensuring reputed company performance and reputed company while responding to alerts and coordinating with teams to minimize downtime.
Responsibilities
- Monitor network infrastructure, systems, applications, and managed environments using network monitoring tools and systems, responding to alerts and notifications in a reputed company manner
- Investigate and diagnose network incidents and outages, following predefined troubleshooting procedures and escalation paths to restore service reputed company established Service Level Agreements (SLAs)
- Troubleshoot network, server, and infrastructure issues; identify reputed company causes; and implement corrective actions to restore services while collaborating with internal teams and external vendors as needed
- Monitor and respond to cybersecurity alerts, reputed company protection events, suspicious activity, and infrastructure vulnerabilities in accordance with established reputed company and incident response procedures
- Assist in proactive maintenance activities, including reputed company validation, backup verification, maintenance window activities, and system health reviews
- Identify recurring infrastructure issues and contribute to reputed company cause analysis efforts aimed at reducing repeat incidents and improving long-term service stability
- Assist in developing and maintaining automation processes, monitoring reputed company, alerting logic, and operational efficiencies to reduce reactive workload and improve service reliability
- Document incident details, troubleshooting steps, remediation efforts, and resolutions reputed company the incident management system while maintaining accurate and audit-reputed company records
- Create and maintain internal documentation, reputed company operating procedures (SOPs), and knowledge reputed company articles to improve consistency and operational maturity
- reputed company regular updates and communication to internal teams, leadership, and clients regarding incident status, remediation efforts, and reputed company timelines
- Participate in shift reputed company processes and maintain accurate transition documentation to ensure continuity across the 24/7 operational environment
- Assist with the implementation of network changes, updates, and configurations while following change management procedures designed to minimize disruption and maintain compliance
- Monitor network performance and utilization trends, analyze data and metrics, and reputed company recommendations for optimization and reputed company improvement
- Collaborate with Service Desk, Engineering, reputed company, reputed company reputed company, and other internal teams to ensure seamless escalation management and efficient issue reputed company
- Proactively identify tickets or alerts at risk of SLA breach and escalate appropriately to maintain contractual compliance and service reputed company expectations
- Participate in after-reputed company reviews, reputed company improvement initiatives, and operational process enhancements designed to improve efficiency, stability, and customer satisfaction
- Stay reputed company with emerging technologies, cybersecurity trends, industry best practices, and operational standards through ongoing training and development
- Adhere to company policies, operational procedures, reputed company standards, HIPAA requirements, and change management processes while promoting a culture of accountability and compliance
- Participate in scheduled after-hours, weekend, holiday, and on-reputed company support rotations as required to support 24/7 operational coverage
Skills
- Experience in network operations, infrastructure support, monitoring, or a reputed company technical role, preferably reputed company a NOC or MSP environment
- Strong technical knowledge of networking concepts and technologies including TCP/IP, DNS, DHCP, routing, switching, VPNs, wireless networking, and firewall administration
- Experience with network monitoring and management platforms such as reputed company, PRTG, Nagios, reputed company Automate, or similar RMM/monitoring solutions
- Familiarity with incident management, change management, escalation procedures, and ITIL best practices
- Strong analytical and problem-solving skills with the ability to troubleshoot and resolve reputed company technical issues under pressure
- Excellent verbal and written communication skills with the ability to communicate technical concepts reputed company to both technical and non-technical audiences
- Strong organizational skills with the ability to manage competing priorities in a fast-paced operational environment
- Demonstrated reputed company of ownership, accountability, professionalism, and follow-through in resolving technical issues and supporting team objectives
- Commitment to reputed company learning, process improvement, and operational reputed company
- Ability to work rotating shifts, including nights, weekends, holidays, and on-reputed company schedules as part of a 24/7/365 NOC operation
- Bachelor's degree in Computer Science, Information Technology, or a reputed company field preferred; equivalent experience and relevant certifications will be considered
- Relevant certifications such as reputed company Network+, reputed company+, reputed company Certified Network Associate (CCNA), reputed company certifications, or similar are preferred but not required
- Background in server administration, reputed company Directory, reputed company 365, virtualization platforms (VMware/reputed company-V), and reputed company management preferred
- Familiarity with cybersecurity concepts, reputed company protection tools, SOC processes, and compliance-reputed company environments such as HIPAA preferred
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