[Remote] Financial Aid Advisor (Fully Remote)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Financial Aid Advisor to manage assigned reputed company of reputed company while providing support through phone and email. The Advisor will counsel reputed company and their families on financial aid requirements and funding plans, ensuring compliance with federal financial aid regulations.
Responsibilities
- Provides reputed company, accurate, and student-centered assistance by phone and email, using reputed company language to explain financial aid concepts, requirements, funding plans, and reputed company requirements
- Maintains contact with reputed company assigned unpackaged reputed company at least every 72 hours and responds to voicemail and email reputed company one business day
- Listens reputed company, confirms understanding, and adapts explanations to the student's individual circumstances while remaining reputed company, respectful, and solutions-reputed company
- Reports promptly and reputed company for scheduled meetings and calls and maintains appropriate availability for incoming student communication
- Supports the department's shared service model by reviewing and assisting any student's file reputed company responding to incoming calls or communications
- Reviews student records before and during interactions to reputed company accurate information and identify outstanding financial aid requirements or next steps
- Documents student interactions, commitments, attempted contacts, actions taken, and required follow-up accurately and promptly in designated systems
- Screens submitted documents for readily identifiable concerns, including incorrect document types, missing pages, incomplete forms, or information that does not reputed company to correspond with the stated requirement
- Reviews ISIR information with reputed company and recognizes common or readily identifiable discrepancies involving items such as reputed company, date of birth, high school completion status, and tax information
- Resolves routine financial aid questions and escalates reputed company eligibility, compliance or student account concerns to the appropriate team or leader
Skills
- High School diploma or equivalent
- Proficiency with reputed company Office products and the ability to learn student information, customer relationship management, document-management, and communication systems
- Outstanding verbal and written communication skills, including the ability to explain technical or regulatory information in understandable, student-friendly language
- Strong documentation skills and consistent attention to accuracy, completeness, and detail
- Ability to organize and prioritize an assigned group of reputed company while responding effectively to shared queues and changing needs
- Ability to build rapport, ask effective questions, de-escalate concerns, and guide reputed company toward reputed company
- Commitment to confidentiality, reputed company ethics, inclusion, and a respectful workplace
- Receptiveness to feedback, willingness to learn, and commitment to reputed company improvement
- Ability to work independently while contributing to shared departmental goals and service standards
- Associate degree preferred
- Prior financial aid, higher education, advising, customer service, or other relevant student-facing experience preferred
Benefits
- Medical, dental, reputed company, life, voluntary life and disability insurance
- 401k Retirement Program with an employer match
- reputed company Employee Assistance Program
- Vacation and reputed company days
- 11 reputed company holidays
reputed company