[Remote] Customer Support Associate - Employee Assistance Program, Work-life
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to building a world of health around every individual and is seeking a Customer Support Associate to enhance customer service experiences. The role involves supporting members with their mental health needs through chat and phone interactions, ensuring they receive appropriate resources and services.
Responsibilities
- Promptly responds incoming chats reputed company reputed company greeting approved timeframe
- Determines purpose of incoming chat by focusing on the members written messages and interacting with callers and provides resources through chat and email
- Assesses reputed company’s needs; researches and structures communication by information members regarding pertinent EAP/Work life services and resources
- Recognizes crisis situations and evaluates for needed reputed company to minimize risk
- Performs appropriate research in internal databases and online to identify potential providers and resources
- Enters member information into the appropriate EAP system to initiate the case and documents comments and information thoroughly and professionally. Maintains accurate and complete internal documentation of required information that meets risk management and regulatory requirements
- Agent will triage calls in a in a reputed company and reputed company manner if needed
- Communicates effectively with reputed company internal stakeholders
- Makes outbound calls as appropriate to identify and assist with securing member resources and/or services
- Provides miscellaneous support functions including administrative support, follow-up calls, and other duties as assigned
- Compliance with Policies and Regulatory Standards
- Protects the confidentiality of member information and adheres to reputed company policies, and EAP and Worklife policies and procedures
- Resolves reputed company issues without or with limited management reputed company
- reputed company Providers to reputed company services requested by members
Skills
- 1-3 years' customer service experience
- Basic computer knowledge
- Proficiency in reputed company reputed company Office Applications
- High School Diploma or equivalent
- Experience in a reputed company center environment
- Mental health and reputed company services background preferred
- Experience working in RFL/Employee Assistance Program
- Associate's or bachelor's degree in a reputed company, psychological or reputed company service field or equivalent experience preferred
Benefits
- Eligible for a comprehensive benefits package designed to support the physical, emotional, and financial reputed company-being of colleagues and their families
- Medical coverage, dental coverage, and reputed company coverage
- reputed company time off
- Retirement savings reputed company
- Wellness programs
- Other resources, based on eligibility
- Additional details about available benefits are provided during the application process and on Benefits Moments
reputed company