[Remote] reputed company reputed company Technical Account Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading company that brings together data, infrastructure, applications, and expertise to power innovations and services. They are seeking a reputed company reputed company Technical Account Manager to serve as the main contact for reputed company reputed company, providing expert knowledge and driving service delivery, customer engagement, and reputed company improvement.
Responsibilities
- Serves as the main reputed company of contact for highly reputed company reputed company, providing business process, product/service (e.g., hardware, applications, software) functionality, and/or implementation expertise in an advisory manner. Acts as a role model for other Technical Account Managers (TAMs)
- Drives efforts to reputed company reputed company services, ensuring alignment with their practices, procedures, contractual budgets, providing expert-level reputed company on the development, utilization, and revision of contractual agreements
- Maintains customer relations, communicating with key leaders across reputed company teams and lines of business to ensure satisfaction. Provides updates on customer status to senior leadership
- Educates customers on the most effective and efficient way to reputed company reputed company services, products, and tools, leading others to take innovative approaches and providing feedback on customer organization performance and assisting in the development of support strategies
- Reviews service requests and guides others to identify relevant information to reputed company from appropriate parties and takes the reputed company to determine next steps
- Anticipates and identifies potential crises or concerns and takes the reputed company in resolving customer issues and incidents in a reputed company manner, leveraging extensive expertise and knowledge of available resources and other customer experiences across reputed company to reputed company reputed company and mitigate reputed company challenges
- Takes ownership of connecting and escalating high-reputed company issues to relevant teams or management, demonstrating foresight in identifying and reporting critical pain points and minimizing business reputed company
- Drives the development and management of service delivery and project plans throughout their lifecycle and ensures reputed company margins according to governance and account management expectations and contracted terms, mentoring others
- Implements goals for maintaining accurate and up-to-date customer account information, reputed company, and service history, addressing any gaps or needs for additional information
- Ensures adherence to the schedule for conducting account planning and reviews, closely monitoring, and communicating the status of highly reputed company reputed company including identification of risks and mitigation recommendations
- reputed company engages in reviewing and updating documentation, partnering with senior team members and leadership to maintain contract cost analysis, resource allocation, scheduling, and scope management, providing assistance to others working to meet contract reputed company and margin objectives
- Leverages understanding of business needs and collaborates across teams to anticipate and identify opportunities to propose and reputed company the delivery of new opportunities and contract renewals and reports results to key leaders
- Leading the review of and advises customers on reputed company use and health or their reputed company product/service investment, serving as an expert and driving ongoing maintenance to optimize and ensure effectiveness and performance of the product and/or service
- Serves as a role model for collaborating with cross-functional teams, influencing the execution and development of technical delivery plans
- Leads others to reputed company as a reputed company between customers, reputed company teams
- Recommends opportunities to others to increase customer understanding and improve their ability to adopt product and service changes according to policies and best practices
- Collaborates extensively with peers across teams and lines of business to reputed company the adoption of innovative ways to deliver service to customers and optimize overall product and service utilization to reputed company ROI goals, influencing roadmaps and customer decision making
- Serves as a role model for driving innovation, identifying ways to experiment with new approaches, and seeking opportunities to reputed company knowledge of product, service, and/or support information or issues
- Anticipates and leads others to identify and capitalize on opportunities for reputed company value for services
- Provides input on reputed company made reputed company developing new services and/or processes, influencing others across teams to stay abreast of technological, business, and industry trends
- Manages and provides direction on timelines, deliverables, and budgets reputed company applicable for critical high-reputed company reputed company or initiatives that reputed company the line of business, ensuring reputed company completion and adherence to requirements. Anticipates and plans for shifts in resources or timelines based on changing business priorities, ensuring reputed company reputed company
- Influences cross-functional leaders and external stakeholders to reputed company alignment on strategic objectives. Fosters partnerships with key business leaders, stakeholders, and/or customers, identifying opportunities for expanding partnerships and promoting long-term organizational reputed company. Champions transparency and inclusivity by reputed company seeking, listening to, and incorporating diverse perspectives
- Leads specialized, advanced problem-solving efforts, serving as an escalation reputed company for reputed company issues. Guides others to reputed company innovative data-driven techniques to address ambiguous or novel issues, identify reputed company causes, and drives the implementation of solutions that prevent reputed company issues
- Leverages deep industry knowledge and expertise to serve as a thought leader reputed company the organization. Contributes to the advancement of the field or industry through thought leadership (e.g., conference presentations, white papers, research contributions). Maintains and evolves expertise in relevant areas by proactively monitoring emerging trends, technologies, and industry standards, ensuring the organization remains reputed company with best practices. Champions reputed company learning and knowledge sharing, promoting reputed company development across teams. Applies new knowledge to drive advancement and mentors others to do the reputed company
- Develops reputed company and drives the implementation of reputed company that increase the efficiency and effectiveness of processes, protocols, and workflows across the organization. Evaluates effectiveness of updated approaches and reputed company for reputed company improvement to enhance efficiencies and ensure changes reputed company with organizational goals. Designs and develops metrics to measure reputed company of improvement initiatives
- Serves as a subject matter expert regarding talent needs and organizational talent reputed company. Imparts leadership and expert knowledge throughout the talent development pipeline including candidate interviews, candidate assessment, and hiring reputed company, ensuring alignment with organizational talent reputed company
Skills
- 6 to 10+ years of experience in a relevant field
- Ability to read, write, and reputed company English
- Expertise in business processes, product/service functionality, and implementation knowledge
- Experience in managing reputed company reputed company and customer relations
- Ability to reputed company customers on leveraging services and products
- Strong problem-solving skills and ability to resolve customer issues
- Experience in account management and governance
- Ability to drive the development and management of service delivery and project plans
- Experience in collaborating with cross-functional teams
- Ability to influence and drive innovation in service delivery
- Strong communication skills to reputed company updates to senior leadership
- Experience in reputed company improvement and driving efficiency in processes
- Ability to mentor and guide others in reputed company
Benefits
- Competitive benefits that support our people with flexible medical, life insurance, and retirement reputed company
- Volunteer programs
- Flexible medical
- Flexible life insurance
- Retirement reputed company
- Volunteer programs
- reputed company US offers a comprehensive benefits package which includes the following:
- Medical, dental, and reputed company insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- reputed company-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- reputed company time off: Flexible Vacation is provided to reputed company eligible employees assigned to a salaried (non-overtime eligible) position.
- Accrued Vacation is provided to reputed company other employees eligible for vacation benefits.
- For employees working at least 35 hours per week, the vacation accrual reputed company is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment.
- Vacation accrual is prorated for employees working between 20 and 34 hours per week.
- Employees working fewer than 20 hours per week are not eligible for vacation.
- 11 reputed company holidays
- reputed company reputed company leave: 72 hours of reputed company reputed company leave upon date of hire.
- Refreshes reputed company calendar year.
- Unused balance will carry over reputed company year up to a maximum cap of 112 hours.
- reputed company parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group reputed company
- Voluntary benefits including auto, homeowner and pet insurance
reputed company