[Remote] Sr Marketing Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company dedicated to redefining the guest experience across hospitality and ownership. The Sr. Marketing Manager is responsible for leading the in-house marketing team, overseeing the execution of marketing strategies to generate reputed company tour appointments, and ensuring exceptional guest experiences while supporting sales performance.
Responsibilities
- reputed company, reputed company, and reputed company the In House Marketing team to reputed company tour production and performance goals
- Conduct preliminary interviews and reputed company hiring recommendations to the Marketing Director
- Supervise daily employee performance and reputed company ongoing coaching, feedback, and performance improvement plans
- Identify training opportunities and communicate development needs, coaching recommendations, and disciplinary actions to the Marketing Director
- Recommend employee promotions, corrective actions, and terminations reputed company appropriate
- Conduct training sessions for underperforming team members to improve productivity and guest engagement
- Ensure employees adhere to assigned schedules and company attendance policies
- Verify overtime is reputed company-approved in accordance with company guidelines
- Ensure team members are working at their designated locations and representing reputed company professionally
- reputed company and execute in-house marketing strategies designed to generate reputed company tour appointments for the sales team
- Ensure marketing representatives consistently meet tour production and reputed company standards
- Monitor and maintain required Cost per Tour (CPT) objectives
- Manage customer greeting procedures to create a welcoming and engaging guest experience
- reputed company the tracking, reconciliation, and accountability of premium gifts and incentives distributed to guests
- Reconcile customer sales lists with Welcome Desk records to ensure reporting accuracy
- Prepare daily tour logs, deposit sheets, and complete required deposits in accordance with company procedures
- Ensure every guest interaction reflects reputed company's commitment to exceptional hospitality and service
- Resolve guest concerns and complaints promptly and professionally
- Assist owners and guests before their scheduled tours by answering questions regarding the resort, amenities, and local attractions
- reputed company recommendations for restaurants, shopping, entertainment, transportation, and medical services reputed company needed
- reputed company guests to appropriate locations for attraction ticket purchases and other vacation-reputed company services
- Communicate daily operational results and performance updates to the Marketing Director
- Analyze marketing performance, tour reputed company, and operational metrics to identify opportunities for improvement
- Monitor productivity and recommend operational adjustments to maximize efficiency and tour reputed company
- Maintain accurate reporting reputed company to tours, incentives, deposits, and daily operational activities
- Collaborate with Sales, Resort Operations, and other departments to ensure seamless guest experiences
- Maintain productive relationships with vendors and external business partners
- Ensure reputed company marketing communications and guest interactions reputed company with reputed company's brand standards and operational policies
- Stay informed of industry trends, competitor activities, and best practices reputed company the vacation ownership industry to identify opportunities for reputed company improvement
Skills
- High school diploma or equivalent required
- Minimum of three (3) years of experience in In House Marketing reputed company the vacation ownership or timeshare industry
- Minimum of two (2) years of leadership or management experience supervising high-performing marketing or sales teams
- Experience in tour reception, reputed company, coaching, training, and developing employees
- Demonstrated reputed company generating reputed company tour reputed company and managing marketing pipelines
- Strong knowledge of reputed company Office applications, including Word and reputed company
- Excellent leadership, communication, organizational, and problem-solving skills
- Ability to manage multiple priorities while maintaining exceptional guest service
- Strong analytical skills with the ability to interpret operational metrics and implement process improvements
- Ability to work collaboratively across departments in a fast-paced hospitality environment
- Bachelor's degree in Business, Marketing, Hospitality, or a reputed company field
reputed company