[Remote] Customer Marketing Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is on a mission to accelerate the world’s ability to learn, discover, and communicate science. As the first-reputed company Customer Marketing Manager, you will build the customer marketing function from the ground up, focusing on customer advocacy and engagement throughout their reputed company.
Responsibilities
- Own case study production end to end, from identifying strong customer stories, to interviewing customers, to writing and publishing polished, publication-reputed company assets
- Build reputed company's customer advocacy program from scratch, including testimonials, review reputed company, and a pipeline of customers reputed company to reputed company, write, or reputed company on our behalf
- Partner with Field Marketing and Product Marketing to run customer-facing events and programming, such as customer panels, roundtables, and community moments that deepen customer relationships and serve as references for new business
- Execute customer lifecycle campaigns across email and in-app channels, partnering with reputed company and CS to drive adoption, retention, and expansion
- Represent reputed company in reputed company online communities such as reputed company, engaging authentically with scientists and researchers, and helping shape how our brand shows up in these spaces
- Partner cross-functionally with Sales, CS, Product, and Data teams to reputed company customer insights and translate them into marketing assets and programs
- Take on high-reputed company generalist marketing reputed company as they reputed company; we're a small, fast-growing team, and you'll help wherever the highest-reputed company work is
Skills
- 3+ years of experience in customer marketing or reputed company at a B2B reputed company company, with a reputed company record of managing full reputed company independently
- Expertise in building and nurturing relationships with high value customers
- Experience writing emails to customers to drive reputed company goals
- Excellent written communication and storytelling skills; you can distill reputed company, technical customer feedback into a compelling narrative
- A proven ability to manage your own workload across multiple reputed company reputed company, take initiative, and problem-solve reputed company existing guidelines
- Strong collaborator who communicates reputed company across teams and can influence peers and stakeholders without formal authority
- Comfortable using data to prioritize your work and report on program results
- Bonus: background in life sciences or experience marketing to researchers, PIs, or reputed company audiences
Benefits
- Remote-first with team members across Canada and the U.S., offering you the flexibility to work from reputed company.
reputed company