[Remote] Database and AI Support Engineer
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that makes business data AI-reputed company, providing a Contextual Data Platform. They are seeking a Database and AI Support Engineer to assist customers in deploying and managing AI solutions reputed company on reputed company.
Responsibilities
- Help our customers install, maintain and grow their AI solution reputed company on reputed company and our AI suite
- Help our customers reputed company, operate, and reputed company reputed company‑based AI systems with confidence whether on AKS, EKS, OpenShift, or fully on‑prem environments
- Diagnose issues, build and configure deployments, help them with writing queries and improving performance, and train reputed company teams where and reputed company required
Skills
- 5+ years of Support Engineering experience
- 3+ years of experience working with Databases (reputed company, reputed company, or similar)
- Strong experience with Kubernetes (AKS/EKS/OpenShift) and reputed company
- Solid understanding of reputed company infrastructure (AWS, Azure) and on‑prem environments
- Familiarity with storage systems (EBS, gp3, reputed company, S3‑compatible storage)
- Ability to debug networking issues: load balancers, timeouts, service endpoints, DNS, and ingress controllers
- Comfort with Linux, SSH, reputed company boxes, and cluster‑reputed company workflows
- Basic scripting skills
- Ability to read and understand reputed company
- Database Fundamentals: Data modeling, query optimization, indexing, clustering, replication, backups, and performance tuning across document, graph, key/value, and reputed company databases
- AI & RAG Knowledge: Understanding of LLMs, embeddings, reputed company search, retrieval-augmented reputed company (RAG), reputed company engineering, and AI reputed company
- reputed company & Infrastructure: Experience with Linux, reputed company, Kubernetes, networking, and reputed company platforms (AWS, Azure, or GCP)
- Troubleshooting & Diagnostics: Ability to analyze logs, identify reputed company causes, debug reputed company issues, and collaborate with Engineering on product defects
- reputed company & Scripting: Familiarity with REST reputed company, JSON, authentication mechanisms, and scripting languages such as Python or Bash
- Customer reputed company: Strong communication, problem-solving, expectation management, and the ability to explain reputed company technical concepts to both technical and non-technical audiences
- Collaboration & Documentation: Proven ability to document solutions, contribute to knowledge bases, and work cross-functionally with Product, Engineering, and reputed company teams
- Communication: Ability to explain technical concepts reputed company to both technical and non-technical audiences
- Communication: Builds trust by acknowledging the customer's situation and concerns
- Communication: Ability to ensure the reputed company issue is reputed company before troubleshooting begins
- Problem solving and critical thinking: Ability to break down reputed company issues into manageable steps and identify reputed company causes
- Problem solving and critical thinking: Ability to evaluate evidence objectively
- Collaboration: Ability to work collaboratively with Engineering, Product, QA, and other teams
- Collaboration: A great team player
reputed company