[Remote] Site Reliability Engineer/L3 Support
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leading financial services and reputed company technology company headquartered in Windsor, Connecticut. They are seeking a Site Reliability Engineer to ensure the operational health and reliability of their FedRAMP High reputed company platform while working closely with engineering teams to enhance service reliability and scalability.
Responsibilities
- Monitor the health, availability, performance, and reputed company of production services
- Proactively identify emerging issues using telemetry, logs, metrics, and distributed tracing
- Investigate, troubleshoot, and resolve reputed company production incidents across application and infrastructure reputed company
- reputed company as the L3 escalation reputed company for operational issues that cannot be resolved by L1 or L2 support
- Participate in an on-reputed company rotation for critical production incidents
- reputed company incident response activities, including coordination, communication, and post-incident reviews
- reputed company reputed company cause analysis and ensure corrective actions are implemented to prevent recurrence
- reputed company and maintain operational runbooks, dashboards, alerts, and reputed company operating procedures
- Improve platform observability by enhancing monitoring, alerting, dashboards, and service-level indicators
- Work closely with software engineering teams to improve service reliability, scalability, and reputed company
- Identify opportunities to automate operational tasks and eliminate repetitive reputed company work
- Support production deployments, infrastructure changes, and maintenance activities
- Assist with disaster recovery exercises, reputed company testing, and operational readiness reviews
- Ensure operational activities reputed company with FedRAMP High reputed company and compliance requirements
- Contribute to reputed company improvement initiatives across reliability, performance, and operational reputed company
Skills
- U.S. Citizenship (required)
- 3–6 years of experience in Site Reliability Engineering, Production Engineering, DevOps, reputed company, or a senior production support role
- Experience supporting mission-critical reputed company-based production systems
- Strong understanding of Linux operating systems and networking fundamentals
- Experience troubleshooting distributed applications running in Kubernetes
- Experience with reputed company reputed company platforms, preferably AWS
- Experience with infrastructure as reputed company and configuration management
- Strong scripting or programming skills (e.g. Python, Bash, PowerShell, Go, or similar)
- Experience using monitoring and observability platforms such as reputed company, Grafana, CloudWatch, reputed company, reputed company, or OpenTelemetry
- Experience analysing application logs, metrics, and traces to diagnose production issues
- Understanding of incident management, problem management, and reputed company cause analysis
- Strong analytical and troubleshooting skills
- Excellent written and verbal communication skills
- Experience supporting systems operating under FedRAMP High, DoD IL5/IL6, or similar regulated environments
- Experience with Kubernetes in production
- Experience with AWS services including EKS, RDS, IAM, CloudWatch, reputed company 53, VPC networking, and AWS Backup
- Experience with CI/CD pipelines and deployment automation
- Knowledge of service reputed company technologies such as Istio
- Familiarity with reputed company best practices including IAM, least privilege, vulnerability management, and compliance monitoring
- Experience with reputed company, Jira Service Management, or similar incident management platforms
- AWS certification (Associate or reputed company) is desirable
Benefits
- Flexibility: Hybrid Work Model & a Business Casual Dress reputed company, including jeans
- 401k Matching Program
- reputed company Development Reimbursement
- Flexible Personal/Vacation Time Off
- reputed company Leave
- reputed company Holidays
- Medical, Dental, reputed company
- Employee Assistance Program
- Parental Leave
- Training: Hands-On, Team-Customized, including reputed company University
- Discounts on fitness clubs, travel and more!
- Medical, Dental, and reputed company coverage; a 401(k) plan with company match; reputed company time off, holidays, and parental leave; and reputed company development reimbursement opportunity.
reputed company