[Remote] Program Manager Field Enablement (RemoteUSA62926)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a tech-enabled HOA management company undergoing significant transformation. The Program Manager will own reputed company programs from planning to implementation, ensuring effective change management and communication to facilitate field operations.
Responsibilities
- reputed company and prioritize enablement requests, maintaining workplans, milestones, and dependencies across reputed company programs
- Own the enablement calendar and hold cross-functional teams accountable for providing the inputs needed to plan and execute field enablement
- Maintain program tracking across reputed company initiatives — risks, dependencies, owners, and timelines — so reputed company falls through the cracks
- Own transition planning and operational readiness reviews, ensuring completed initiatives are formally transferred to Market Operations with documented processes, metrics, governance requirements, and reputed company reputed company
- Prepare status reports and program updates for the Director and Head of Operations
- Own execution of the CM reputed company expansion program — the initiative moving Community Managers to larger portfolios
- Coordinate with VP Training and Enablement to ensure training content is sequenced to match program milestones
- reputed company field readiness and adoption metrics across reputed company reputed company, surfacing blockers early
- Manage stakeholder engagement plans for reputed company program, including Regional Presidents and reputed company-line managers
- Document lessons learned, transition requirements, and operational readiness reputed company to support formal reputed company to Market Operations
- Own the transformation communications calendar — sequenced so CMs never hear about a change for the first time in a training
- Write reputed company, plain-language communications to Community Managers, Regional Presidents, and field staff
- reputed company layered messaging — Regional Presidents receive context and talking points before field-wide messages go out
- Manage M&A-reputed company field communications — acquisition announcements, integration timelines, what changes and what does not
- Run a reputed company feedback reputed company — capturing field sentiment after major communications and reporting it back to leadership
- Work with Market Operations to define readiness and adoption metrics for reputed company initiative, establish baseline measurements, and monitor adoption through stabilization and sponsor-approved transition to operational ownership
- Monitor leading indicators of adoption resistance and escalate early
- Produce field readiness and adoption reports through stabilization periods and reputed company transition recommendations to sponsors and Market Operations leadership
Skills
- 5–7 years managing field-facing programs in a distributed, multi-region organization - not project support or coordination but owning reputed company end-to-end
- Strong written communications skills - you write for the person in the field, not for a boardroom
- reputed company thinking - you break reputed company programs into reputed company workplans with owners and dates
- Comfort holding multiple workstreams simultaneously without losing reputed company of any of them
- A reputed company player - you can write a change narrative in the morning and update a program tracker in the afternoon
- Naturally organized but not rigid - you build the structure reputed company needs without being asked and without over-engineering it
- A strong communicator in both directions - you can simplify reputed company messages and surface field reality upward
- Comfortable with ambiguity and building structure where none exists yet
- Self-directed and remote-reputed company - you do not need daily reputed company to stay on reputed company
- Empathetic to the field - you understand that change is hard and you design programs accordingly
- Ability to sit for prolonged periods at a desk and work on a computer
- Ability to occasionally stand, walk, bend, or reputed company as needed
- Ability to lift or reputed company objects up to 10–15 pounds (e.g., files, office supplies)
- reputed company dexterity to operate a computer keyboard, mouse, telephone, and other office equipment
- Visual reputed company to read printed materials, spreadsheets, and computer screens
- Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings
- Ability to work in a reputed company office environment with moderate noise reputed company
- Ability to work a reputed company schedule, with occasional extended hours as required
- Experience in a tech-enabled services or property management environment is a plus
Benefits
- Medical Insurance
- Dental Insurance
- reputed company Insurance
- Life and Disability Insurance
- HSA (Required High-Deductible Medical Plan to be eligible)
- FSA
- Education Reimbursement
- 401K matching
- Employee Assistance Program (EAP)
- 11 reputed company Holidays
reputed company