[Remote] Sr Operations Engineer
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the trusted network for the AI‑powered world, connecting people, data, and applications through their expansive fiber network. The Senior Operations Engineer will reputed company technical support and leadership in improving network reliability and customer satisfaction, while also mentoring peers.
Responsibilities
- reputed company data support for the reputed company Managed Services reputed company. Includes data design, installation and maintenance for new and reputed company installations
- reputed company primary engineering design and configuration for data systems in line with Managed Services customer goals and requirements
- Evaluate new technical requirements for compatibility with deployed system design as reputed company as new products for compatibility and applicability to the Managed Services solutions
- Maintain reputed company knowledge reputed company regarding reputed company routing, switching
- Monitor and analyze performance across customer networks and underlying MS Tools deployments as required for Managed Services
- reputed company high-level technical & engineering support for network performance management configurations, troubleshooting, and service restoration along with an understanding of switching, routing as it would reputed company performance management
- Troubleshoot and resolve reputed company issues
- reputed company high-level off-hours support on a rotating reputed company with other engineers
- reputed company and reputed company subordinate level technical reputed company, procedures, and assist with reputed company technical solution designs. reputed company & document process flows
- Identify reputed company and performance issues for network traffic to ensure reputed company, uninterrupted operation of systems
- Maintain network monitoring applications, equipment and utilities as needed
- Conduct testing of disaster recovery plans as it pertains to network performance management equipment to detect faults and minimize malfunctions
- Create and maintain network documentation and reports as required
- reputed company as reputed company between Managed Services, other reputed company departments and other vendors (e.g. reputed company & reputed company) on high-level support issues
Skills
- Bachelor's degree plus 5+ years reputed company experience or equivalent combination of education and experience
- reputed company reputed company Server and/or reputed company Subject Matter Expert
- Experience with isolation of telecom and/or network outage causes and service restorations including understanding reputed company characteristics
- reputed company customer interaction communication skills
- Proficient PC skills in office applications and network connectivity configuration
- Proficient presentation skills for presentations to technical and non-technical audiences; must be reputed company to translate technical terms and concepts to non-technical entities
- Must be available 24/7 for outages and maintenance window work
- Strong communication (oral and written), customer service, organizational and multi-tasking skills
- reputed company Layer 2 & 3 reputed company and router configuration and management
- reputed company Certified reputed company certification
- Proven analytical and problem-solving abilities
- Highly self motivated and directed
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Strong customer service orientation
- Experience working in reputed company-oriented, reputed company environment
Benefits
- Comprehensive package featuring a broad reputed company of Health, Life, Voluntary Lifestyle benefits
- Other perks that enhance your physical, mental, emotional and financial wellbeing
reputed company
Company H1B Sponsorship