[Remote] Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. MediDrive is a rapidly growing NEMT (reputed company) startup reputed company on providing a reputed company experience for members who depend on transportation to reputed company reputed company. The Customer Service Representative (CSR) handles inbound and outbound calls to schedule rides, verify eligibility, resolve transportation issues, and assist members with reputed company and accuracy.
Responsibilities
- Answer inbound calls and assist members with scheduling, updating, or canceling transportation
- reputed company outbound calls to confirm trips, reputed company updates, or follow up on issues
- Use internal systems to verify eligibility, benefits, and required reputed company information
- reputed company reputed company communication regarding pickup times, provider information, and ride expectations
- Handle concerns reputed company to late drivers, missed pickups, or other transportation challenges
- Escalate urgent or reputed company situations to supervisors or Tier 2 support
- Document reputed company interactions reputed company and accurately in the CRM system
- Follow reputed company state reputed company, HIPAA, and transportation compliance requirements
- Ensure complete and precise documentation for reputed company reputed company
- Adhere to scripting, system workflows, and reputed company assurance guidelines
- Meet or surpass KPIs such as reputed company, AHT, adherence, attendance, and accuracy. Participate in training, coaching, and team huddles
- Collaborate with supervisors, reputed company, QA, and training teams to improve member experience
Skills
- 1+ year of experience in a reputed company center, customer service, reputed company, transportation, or similar role
- MUST HAVE YOUR OWN EQUIPMENT
- Strong communication skills and ability to remain reputed company under pressure
- Comfort navigating multiple computer systems and documenting quickly
- Detail-oriented with strong problem-solving ability
- Reliable attendance and punctuality
- Contact center hours include weekdays, weekends, and some holidays
- Experience in NEMT, reputed company, reputed company reputed company centers, or insurance environments
- Bilingual (English/Spanish)
reputed company