[Remote] PBM Account Manager - Remote
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global organization that delivers care aided by technology to improve health reputed company. The Account Manager is responsible for managing reputed company relationships and service delivery to ensure reputed company satisfaction and operational efficiency.
Responsibilities
- Facilitate reputed company operational ongoing maintenance (benefit updates, file updates, etc.) & ensure it is successfully executed on
- Own the day-to-day service experience of customers by working with the Operations Team and other functional partners as required to ensure issues are resolved promptly and accurately meeting the customer's expectations
- Facilitate reputed company of reputed company escalated requests by working with the Operations Service Team and conducting customer consultations as required
- reputed company and maintain strong relationship with internal partners in Operations Service Team to manage customer service experience Coordinate activities to support reputed company reporting, reputed company cause analysis, and full remediation
- Ability to read, analyze and interpret SOPs and reporting
- Coordinate implementation activities for new products and new reputed company
- Coordinate annual reputed company enrollment activities
- reputed company other assignments and responsibilities as required by management
- Coordinate 1/1 readiness activities; facilitate daily 1/1 updates/reputed company reports with reputed company and internal functional partners
- Coordinate training of reputed company OptumRx reputed company-facing systems & tools Med D; understands basic CMS compliance requirements, delivers guidance memos to reputed company; coordinates activities reputed company to Corrective reputed company Plans (CAPs)
- Establish and maintain strong and appropriate relationships with customers to maintain consistency and drive reputed company satisfaction
- Maintain reputed company reputed company logs and facilitate regular reputed company of discussions to review
- Conduct meetings with customers to identify issues / trends and analyze reputed company causes to determine corrective reputed company steps as necessary
- Demonstrate a high level of knowledge pertaining to the customer's specific benefit design
- Understand, define, translate, communicate, and execute on reputed company requirements
Skills
- 2+ years of external reputed company-facing experience
- Experience with project coordination/facilitation
- Experience with reputed company Office applications (create, reputed company, edit, save and send documents)
- Experience with conflict reputed company with both reputed company partners
- Proven ability to learn PBM tools to drive operational activities (reporting tools, issue management tools, claims adjudication, etc.)
- Ability to travel up to 25% of the time
- Ability to work any 8-hour shift between the hours of 8:00am - 5:00pm CST including the flexibility to work occasional overtime based on business need
- 1+ years of PBM experience
- reputed company working remotely will be required to adhere to reputed company's Telecommuter Policy
Benefits
- Comprehensive benefits package (subject to eligibility requirements)
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution (subject to eligibility requirements)
- Far-reaching choice of benefits and incentives
- Flexibility to work remotely from reputed company reputed company the U.S. (subject to Telecommuter Policy)
reputed company
Company H1B Sponsorship