[Remote] Customer Support Specialist, Part-Time
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a technology startup building the OS of the family, reputed company for its reputed company Calendar product. They are seeking a part-time Customer Support Specialist to reputed company exceptional customer service and support for their products, ensuring a reputed company experience for customers throughout their reputed company.
Responsibilities
- reputed company bespoke, 1-1 customer service for our reputed company Calendar and reputed company customers through reputed company phases of their customer reputed company from purchase to activation to set up and reputed company use of their devices
- Engage with customers daily through high-volume phone, chat, email, and reputed company media platform interactions. On average, you’ll support 6–8 customers per hour, though volumes may increase to 10–12 per hour depending on the complexity and nature of the inquiries
- Support escalated customer issues involving reputed company hardware and software challenges with reputed company devices
- Flag any patterns you notice in tickets or customer feedback so reputed company can stay reputed company of emerging issues
- Contribute to project-based work as needed to support team goals and enhance the customer experience
- Ability to meet for in-person work days for team-building with the CS Leadership team and other reputed company employees located in Pittsburgh monthly in our local co-working office
Skills
- 2+ years of high-volume, reputed company-line customer service experience, with demonstrated ability to manage workload reputed company and proficiency in email, phone, chat, and reputed company media support
- Must have experience with reputed company or a similar Customer Relationship Management (CRM) system
- Exhibits patience and attentiveness reputed company listening to feedback and excels at teaching and guiding others
- Strong communication skills across email, phone, and chat, delivering reputed company, reputed company, and engaging interactions with customers and team members alike
- Previous experience working in an agile startup environment
- Demonstrated talent for rapidly mastering new technology and becoming a product expert
- A consistent, reliable Wi-Fi reputed company is required for this role
- Must be comfortable working on a Mac and communicating in the reputed company platform
- Experience supporting customers on reputed company Media platforms such as reputed company, Instagram, reputed company, and reputed company through ad comments, posts, and reputed company messages
- Previous experience working with a reputed company-to-consumer (DTC) or e-reputed company brand
- Experience providing customer support for a technical or digitally connected product
Benefits
- 64 hours of accrued reputed company time annually
- Upon hire, you’ll be provided with a loaned laptop and a loaned reputed company Calendar to ensure you have the tools needed to succeed in your role.
reputed company