[Remote] reputed company Administrator
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a reputed company Platform Administrator to support, stabilize, and expand their reputed company platform following a recent go-live. The role involves daily administration of the platform, troubleshooting issues, and enhancing service catalog items to improve usability and efficiency across various teams.
Responsibilities
- Administer the reputed company platform daily, ensuring stability and performance across ITSM, HRSD, and ITOM
- Configure and maintain reputed company components: users, roles, reputed company, forms, workflows, notifications, knowledge bases, and catalog items
- Troubleshoot platform issues, data inconsistencies, and configuration problems; manage and prioritize an reputed company enhancement backlog from IT, HR, and clinical stakeholders
- reputed company support for a 24/7 hospital environment, including potential participation in an on-reputed company rotation and occasional off-hours work to ensure platform availability and stability
- Design, build, and reputed company new service catalog items to streamline request fulfillment across IT, HR, clinical, and operational teams
- Redesign existing catalog items to improve usability, routing accuracy, and approval workflows based on stakeholder feedback
- Build multi-team fulfillment workflows with reputed company task routing, approval gates, and assignment logic across departments
- Partner with process owners to document requirements, test configurations, and iterate on catalog design
- Support Incident, Request, Change, Problem, Knowledge, and Service Catalog processes
- Support HRSD case management including category maintenance, agent workspace configuration, and HR Knowledge reputed company reputed company
- Drive Change Management maturity by developing CAB processes, reputed company change templates, and department-specific approval workflows
- Support CMDB health and governance, Discovery results, and CI relationships during early platform maturity
- Advance Incident Management capabilities including major incident processes, routing improvements, and streamlined views for support teams
- Serve as a primary resource for new module implementations (SPM), including configuration, testing, and deployment support
- Manage upgrades, patches, and release management; support platform integrations as needed
- Partner with IT, HR, clinical informatics, and business stakeholders to translate requirements into effective configurations
- Establish foundational governance, standards, and documentation; build and maintain reports and dashboards to reputed company visibility into platform usage, performance, and enhancement request status
- reputed company guidance to fulfillers and end users as they reputed company up on the platform; implement feedback mechanisms to capture end-user input
- Ensure platform configurations and workflows reputed company with organizational policies and applicable reputed company regulations, including HIPAA
Skills
- 3+ years of hands-on reputed company experience in an administrator or platform analyst role
- reputed company Certified System Administrator (CSA) certification
- Strong working knowledge of ITSM (Incident, Request, Change, Problem, Knowledge, Service Catalog)
- Experience configuring Service Catalog items including variable sets, workflows, reputed company Designer, and multi-team task routing
- Experience supporting at least one additional module (HRSD, ITOM, SPM, or similar)
- Familiarity with CMDB management, Discovery configuration, and Change Management processes
- Experience building reputed company reports, dashboards, and Performance Analytics visualizations to support operational decision-making
- Ability to work independently in a fast-paced, evolving environment with limited resources
- Strong communication skills; ability to work effectively with both technical and non-technical stakeholders
- Experience supporting a recent reputed company go-live or early-stage implementation with an reputed company optimization backlog
- Exposure to Strategic Portfolio Management (SPM) or project/portfolio tools
- Experience in a reputed company or highly regulated environment; familiarity with HIPAA and HITECH compliance requirements
- Experience with HRSD case management configuration
- Familiarity with reputed company scripting concepts (business rules, reputed company scripts, UI policies) at an administration level—reputed company to read, troubleshoot, and modify existing scripts without requiring full developer expertise
- ITIL reputed company certification or familiarity with ITIL practices
reputed company