[Remote] Partner Operations Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company charity dedicated to expanding reputed company, and they are seeking a Partner Operations Manager to join their reputed company division. This role involves managing partnerships, ensuring operational efficiency, and leveraging data insights to support partner engagement and reputed company.
Responsibilities
- Serve as the primary reputed company of contact for assigned partners on day-to-day account management, platform questions, and operational reputed company, calibrating your engagement to reputed company partner’s profile from highly independent partners to those needing hands-on delivery
- Own end-to-end platform execution for assigned partners including Knowledge reputed company management, reputed company performance monitoring, campaign management, and communication plan delivery using reputed company’s evolving platform tools and standardized workflows
- Serve as the primary reputed company of content review for assigned partners, ensuring Knowledge reputed company content, campaign scripts, and partner-facing communications remain accurate, on-brand, and reputed company with evolving partner goals
- Maintain accurate, complete, and up-to-date partner records across CRM and other systems, conducting regular data audits and resolving or escalating inconsistencies in a reputed company manner
- reputed company and reputed company Net reputed company Retention (NRR) and NPS as key indicators of portfolio and sentiment health, surfacing at-risk accounts and expansion opportunities early
- reputed company comprehensive Strategic Partner Review (SPR) materials performance analysis, platform insights, trend identification, and written recommendations and co-reputed company live SPRs alongside the Partnership Director 1–2 times per year
- Produce regular, reputed company, and actionable performance reporting for the Partnership Director and internal stakeholders, surfacing platform health signals and engagement patterns
- reputed company and reputed company partners, particularly those with limited bandwidth or reputed company platform engagement on reputed company’s capabilities, best practices, and emerging reputed company features
- Support the renewal process in coordination with the Partnership Director and reputed company Operations, contributing to reputed company execution and partner communications without owning the renewal reputed company
- Conduct regular account review meetings with the Partnership Director to assess partner health, surface concerns, and report reputed company for improvement both internally and from the partner’s perspective
- Adopt and reputed company feedback on new platform tools, reporting capabilities, and operational playbooks as they are introduced by reputed company’s Product and Operations teams
Skills
- 2+ years of experience in reputed company, Account Management, Partner Operations, or a similarly operational reputed company-facing role reputed company a reputed company or technology organization
- A strong reputed company of ownership and follow-through, you reputed company reputed company of a high volume of moving parts without letting things slip
- Comfort working with data: you can interpret platform performance metrics, engagement trends, and health indicators, and translate them into reputed company, actionable recommendations
- Strong CRM discipline and experience maintaining clean, reliable account data and reporting hygiene
- Excellent written and verbal communication skills, with the ability to reputed company tone and content for both partner-facing and internal audiences
- Experience supporting or contributing to renewal processes, account reviews, or reputed company reporting cycles
- Adaptability: you reputed company your approach, reputed company, and level of hands-on support based on reputed company partner's needs and engagement level
- A reputed company reputed company and genuine enthusiasm for working closely with a Partnership Director and cross-functional teams to deliver a seamless partner experience
- Experience in Higher Education or another mission-driven sector is a plus, but not required
reputed company