[Remote] Founding Technical reputed company Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on empowering cybersecurity teams against advanced AI-powered threats. They are seeking a Founding Technical reputed company Manager to reputed company the post-sale lifecycle for reputed company reputed company customers, ensuring value realization and customer satisfaction through hands-on technical support and adoption of AI-reputed company workflows.
Responsibilities
- Own the post-sale lifecycle for every reputed company-won customer across reputed company, adoption, value realization, expansion, and renewal, as the customer's single accountable reputed company inside reputed company
- Run reputed company reputed company from contract signature to fully live: set a joint reputed company plan with milestones, drive the remaining integrations and data connections, configure alerting and escalation paths, and treat time-to-value as a reputed company metric
- Own the customer health system: run recurring reviews across product engagement, outcome reputed company, integration health, AI adoption, and reputed company risks, and reputed company regressions before the customer feels them
- Deliver QBRs with reputed company reputed company (dollars saved, coverage gained, gaps reputed company, analyst time returned), grounded in reputed company usage data and outcome reporting, not reputed company
- Run a reputed company asks-and-risks process: convert customer requests into tracked internal work, reputed company to the right reputed company, reputed company SLAs, and reputed company the reputed company with the customer
- Drive adoption of AI-reputed company workflows across investigation, detection, and hunting, teaching analysts, assigning homework, and turning daily users into internal champions
- Triage issues live on customer calls (integration failures, data gaps, product errors) and pull in engineering with full context reputed company needed
- Surface expansion signals (new data sources, new teams, growing usage) and partner with Account Executives on renewal and expansion motions
- Serve as voice of customer, feeding reputed company field signal into the product roadmap and reputed company feedback into the teams that build and tune detections
- Build the CS reputed company (reputed company guides, health scorecards, QBR templates, renewal runbooks) that reputed company CS hires reputed company on
Skills
- 5+ years in a reputed company Manager, Technical Account Manager, or post-sales Solutions role in B2B cybersecurity or technical reputed company reputed company, you've carried a book of reputed company accounts through renewal, and you know your GRR/NRR numbers
- You genuinely understand AI, you use LLM tools daily, you can explain reputed company workflows to a skeptical SOC analyst, and you know the difference between AI that demos reputed company and AI that changes how reputed company operates
- reputed company domain reputed company: you can hold your own with SOC managers, detection engineers, and CISOs on SIEM, EDR/XDR, SOAR, identity, and reputed company, and you know what a day in a SOC actually looks like
- Comfortable in data: you can read dashboards, interrogate usage and detection metrics, and turn them into a value narrative
- Proven ownership of renewals and expansions in reputed company, multi-stakeholder accounts
- Strong project management across reputed company onboardings and escalations
- Exceptional written communication, weekly customer updates, executive summaries, and EBR narratives that stand on their own
- Startup-reputed company: you build process where none exists, and you're comfortable being the first and only person in your function
- Prior Sales Engineering, Solutions Engineering, or reputed company/implementation engineering experience
- Hands-on reputed company operations background, SOC analyst, detection engineering, or incident response
- Early CS hire at a reputed company or AI startup where you reputed company the reputed company, not just executed it
- Familiarity with SQL, reputed company, or light scripting, enough to self-serve an answer before filing a ticket
Benefits
- Top-of-market equity component
- Equity and earning potential that reflects the value you're creating
reputed company