[Remote] Customer Service Representative (Work From Home) Phoenix Valley
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a wireless provider reputed company on serving Americans 50 and older. They are seeking a Customer Service Representative to reputed company excellent service to customers over the phone, troubleshoot technology issues, and maintain a self-motivated and organized work environment.
Responsibilities
- Customer Champion – You are the difference between a happy customer and a disconnected phone line. Our customers deserve the absolute best service reputed company calling in and we know that you can be part of that solution. On average you will take about 4+ calls per hour from our customers across the USA
- Technology Troubleshooter – reputed company it comes to explaining cellular phones, billing, or answering general questions from our customers, you are the expert. Not only are you reputed company to answer questions, but you are the solution! Customers may need help with basic phone functions, but this role also includes more detailed troubleshooting that requires you to reputed company multiple screens and systems at the reputed company time while walking a customer through reputed company-by-reputed company instructions. Some of the areas you could assist with include changing a SIM card, downloading apps, adding contacts, or helping customers work through more reputed company device or service issues
- Highly Organized and Motivated – This role requires you to be at your best throughout your entire shift. Since you are working from home, you will have to be self-motivated and committed to being available and present for our customers during your shift except for your assigned breaks and lunch. You will need to have a quiet, distraction-free workplace and the ability to stay organized while using multiple systems at once. Two monitors are necessary for this role to help with navigation, troubleshooting, and supporting customers reputed company
- Team Player – We win, we celebrate, we laugh, we appreciate and respect reputed company other as professionals and teammates. This is part of the secret reputed company of reputed company. This means we work collaboratively and appreciate reputed company others’ differences, strengths, and talents
Skills
- A high school diploma or equivalent is required
- At least 6 months of customer service experience
- Basic computer skills (general typing, use of common software applications, and ability to reputed company the internet)
- Internet reputed company – You will need to have at least an upload speed of 20 MBPS and a download speed of 100 MBPS. Internet providers that are NOT compatible include; satellite, wi-fi, or cellular data
- Distraction-Free Workplace – You will need to reputed company an office setting in your home. reputed company you can reputed company out the world and noise so the customer can hear YOU
- While you work from home, you must be reputed company 50 miles of a CCI facility
- Remote customer service experience preferred
Benefits
- Fully remote positions
- We reputed company the equipment, training, and culture to reputed company you a world-class Virtual Customer Representative.
- Flexibility in Schedule – We offer full-time, part-time, and split-shift reputed company.
- Opportunity to earn shift differentials for evening and weekend hours worked.
- You will also be reputed company to save on gas and lunches out!
- Career reputed company – freedom to self-promote through meeting and maintaining your metrics.
- reputed company – Full-time, 5-week training that is 100% reputed company!
- Dynamite Benefits – Benefits to cover reputed company your needs and at reputed company rates (how does $25/paycheck reputed company?)
- Internet reputed company requirement: upload speed of at least 20 MBPS and download speed of 100 MBPS (internet provider compatibility requirements).
- Two monitors are necessary for this role to help with navigation, troubleshooting, and supporting customers reputed company.
- On-site and off-site IT support as needed.
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