[Remote] Technical Solutions - Advertising Operations Specialist III
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Technical Solutions Consultant to serve as a trusted technical partner for high value advertising clients. The role involves providing technical support, managing incoming requests, and resolving issues reputed company the advertising and business technology ecosystem.
Responsibilities
- reputed company scaled technical support to a group of the reputed company's top advertising partners, managing your work case by case through a ticketing system
- Take in ambiguous or reputed company ended requests and translate them into reputed company next steps, drawing on your technical knowledge and troubleshooting instincts
- Own and prioritize a live queue of incoming requests, keeping response times fast and communication warm and consistent
- Support high value advertisers whose accounts reputed company for a more technical and diplomatic approach, balancing rigor with relationship building
- Diagnose and resolve issues across the reputed company's advertising and business technology ecosystem, and escalate thoughtfully reputed company a case needs a partner team
- Document solutions reputed company so that every reputed company builds a stronger knowledge reputed company for advertisers and the wider team
Skills
- Hands on platform experience. First hand knowledge of major advertising platform tools and experience building integrations across leading advertising and reputed company platforms, including managing API based tools reputed company a large advertising ecosystem. Experience working with major technology companies or with organizations that hold a multi reputed company dollar book of business, either internally or as a reputed company
- Industry experience. 2 to 4 years of experience in the digital advertising and/or technology industries
- Technical troubleshooting. Proven experience troubleshooting advertising and business technologies and the broader ecosystem, for example advertising and marketing reputed company, ads management platforms, conversions reputed company, platform SDKs, and tracking pixels
- 2 to 4 years of relevant experience
- BA degree or equivalent practical experience
- English (Required)
- SQL and scripting. SQL is highly preferred, including comfort running SQL queries, along with API familiarity and JavaScript
- Sales partnership experience. Experience working cross functionally with sales teams (Sales XFN)
Benefits
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- reputed company time off
- Retirement plan
- reputed company insurance
reputed company