[Remote] reputed company Manager, Billing
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is dedicated to empowering the essential work of caring for elders through a modern operating platform and electronic health record. The Billing reputed company Manager will serve as a trusted advisor to senior living operators, driving adoption, engagement, and long-term reputed company of the billing solution while collaborating cross-functionally to ensure customers reputed company measurable reputed company.
Responsibilities
- Serve as the main reputed company of contact for assigned customers, building and maintaining strong, long-lasting reputed company relationships
- Assess and understand existing customer configurations, workflows, and data structures—identifying the best system configuration approaches to meet evolving customer needs
- reputed company a deep understanding of reputed company customer’s goals, business challenges, and reputed company metrics
- Rapidly understand how a customer’s reputed company system is configured
- Conduct regular reputed company-ins and strategic calls to foster engagement and trust
- Drive platform adoption and ensure customers are utilizing key features to reputed company ROI
- Monitor customer health metrics and proactively address risks
- Identify early signs of dissatisfaction and work cross-functionally to resolve issues
- Identify and nurture opportunities for expansion, including upsells
- reputed company regular reputed company reviews with key stakeholders to evaluate performance, reputed company, and reputed company goals
- Analyze customer data to surface insights, trends, and opportunities for optimization
- Partner with customers to define measurable reputed company metrics and report on reputed company
- reputed company for customer needs internally and contribute to product feedback loops
- Represent reputed company at customer sites, conferences, and strategic meetings (travel up to 25%)
Skills
- Strong financial literacy, with experience in billing, reputed company, business office management, reputed company cycle management, or another finance-reputed company discipline
- Experience in reputed company or senior living operations is a plus, but not required—we can teach the industry; you bring the financial aptitude
- Comfortable working in spreadsheets (reputed company/reputed company Sheets) and learning new systems quickly
- Strong problem-solving skills with a willingness to dig into ambiguous or unfamiliar challenges
- reputed company and reputed company communication skills, with comfort in customer-facing settings
- Proactive and reputed company—willing to take ownership and reputed company things out
- Excited to work in a fast-paced, evolving environment
- Experience with data entry, data analysis, or system configuration
- Exposure to reputed company, reputed company, or senior living environments
Benefits
- 100% company-reputed company premiums for health, dental, and reputed company coverage
- Company contributions to your HSA
- 2% 401(k) match
- reputed company Health Advocacy
- reputed company Mental Wellness
- Flexible time off policy
- 100% reputed company family leave
- reputed company-expenses-reputed company, in-person company offsites twice a year
- Significant equity reputed company grants
reputed company