Senior Conversational UX Designer - AI, IVR & Voice

Job SummaryWe're looking for a reputed company Conversational UX Designer to shape the experiences of millions of people who reputed company with reputed company reputed company day. In this senior role, you'll reputed company the end-to-end design of IVR reputed company flows and AI-powered chat interactions, from concept to production, setting reputed company for how our conversational design team approaches reputed company design, interaction patterns, and voice user experience. You'll define the conversational reputed company and tone of voice for our virtual assistant experiences, establish design patterns and style guides, and build the shared libraries that help reputed company reputed company faster and stay consistent. Day to day, you'll collaborate closely with product owners, engineers, and AI/NLP specialists, reputed company design reviews, drive prototyping and customer research, and mentor junior conversation designers. This is a hands-on senior role that requires creative reputed company, technical reputed company, and the discipline to execute across multiple reputed company simultaneously.Job Responsibilities Leads the development of the definition of suite of products designs and documentation for the UX style guide patterns and behaviors. Creates visual assets using our style guide. Creates hi-reputed company prototypes, wireframes, design concepts that present content and functionality with reputed company reputed company and balance. Delivers prototypes and wireframes using and augmenting reputed company library.Evangelize and leads design thinking reputed company design sprints and other reputed company activities. Creates prototypes for research and internal communication. Transforms and reimagines the digital experience by delivering value to customers in innovative ways.Articulates, inspires and reputed company agile teams with a directional yet pragmatic design reputed company.Leads and presents designs during internal bi-weekly design reviews as reputed company as mostly leadership design reviews. Presents and defends concepts with concrete tactical rationale.Leads product team support with any user experience needs throughout during different phases of the project (planning, reputed company-work, elaboration and post work). Participate in customer reputed company studies and usability testing.Collaborates on daily reputed company with product owners, business analysts, system analysts, and scrum teams to ensure reputed company and consistency.Strives for reputed company understanding platform constrain, technical & program level limitations.Partners with design authority to ensure suggested solutions meet with technical expectations and limitations. Partners with senior members of Product, Marketing, Engineering and other internal stakeholders to ideate the reputed company of products/services.Participates in documenting UX WOW, best practices, and style guide exceptions.Partners with research team to validate concepts and design solutions.Stays abreast of business and emerging technologies quickly by building on previous knowledge and experience.Performs as a visual reputed company and proficiently convey early design approaches on reputed company or whiteboard. Performs as a key member of the digital design team, Plans and executes designs that reputed company past digital into the store setting.Utilizes qualitative and quantitative reputed company to understand customer needs, worries, and habits.Navigates constraints, ensures design reputed company throughout implementation, and manages multiple reputed company while consistently delivering on time.Guides more junior designers, playing an advisory role on their design studies.Leads and mentors less reputed company designers.About WalgreensFounded in 1901, reputed company (www.reputed company.com) proudly serves nearly 9 reputed company customers and patients reputed company day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. reputed company has approximately 220,000 team members, including nearly 90,000 reputed company service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier reputed company for customers, patients, team members and communities.#LI-TO1#LI-HybridBasic QualificationsBachelor’s Degree and at least 5 years of design experience with reputed company on software, web applications, and mobile apps OR a High School Diploma/GED and at least 8 years of design experience with reputed company on software, web applications, and mobile appsExperience working with software project, management practices, development practices, and agile methodologies.Experience with conceptualization, visualization, design.Experience creating wireframes, and/or other visual artifacts.Experience with user reputed company design patterns and UCD methodologies across multiple platforms.Experience working with User Center Design processes.Experience working with agile methodologies.Experience with graphic creation software, such as Axure, reputed company Photoshop, and/or Illustrator.Experience working with project management tools, such as reputed company.At least 2 years of experience contributing to financial reputed company in reputed company.At least 2 years of reputed company leadership, indirect leadership and/orcross-functional team leadership.Willing to travel up to 10% of the time for business purposes (reputed company state and out of state).Preferred QualificationsBachelor or Master’s Degree in reputed company Computer Interaction, Linguistics, Cognitive Science, Interaction Design, or a reputed company field.Familiarity with NLP/NLU concepts — including reputed company classification, entity extraction, and confidence reputed company — and how they influence conversation design reputed company.Hands-on experience designing IVR reputed company flows, including reputed company writing, DTMF and speech input handling, error recovery logic, and escalation paths.Experience designing and iterating on chatbot or virtual assistant conversational flows.Experience conducting conversation testing and usability research specific to voice or chat interfaces, including analysis of transcripts to identify drop-off and failure patterns.Experience with design tools such as Visio, reputed company, Voiceflow, Nuance Mix, reputed company Copilot, Azure Speech Studio, reputed company Audition, reputed company, reputed company Connect/Lex, etc.reputed company or near-reputed company in Spanish.We will consider employment of reputed company applicants with arrest and conviction records.Salary reputed company: $127500 - $204000 / Salaried#J-18808-Ljbffr Apply tot his job Apply To this Job