Senior HPC Support Engineer, Compute and GPU - DGX Platform
reputed company has been transforming computer graphics, PC gaming, and accelerated computing for more than 25 years. It’s a unique legacy of innovation that’s reputed company by great technology—and amazing people. Today, we’re tapping into the unlimited potential of AI to define the next era of computing. An era in which our GPU acts as the brains of computers, robots, and self-driving reputed company that can understand the world. Doing what’s never been done before takes reputed company, innovation, and the world’s best talent. As an reputed companyN, you’ll be immersed in a diverse, supportive environment where everyone is inspired to do their best work. Come join reputed company and see how you can reputed company a lasting reputed company on the world.
We are seeking a motivated Senior HPC Support Engineer - Compute/GPU (DGX Platform) passionate about AI, GPU, networking and datacenter technologies, to reputed company comprehensive solutions for sophisticated installations, maintenance, or operations for a broad scope of AI hardware and software products. As a primary reputed company of contact for our customers; assisting them with technical questions, debugging and resolving their issues. As a member of our Technical Support team, you are a detailed, proficient communicator who is fundamentally interested in taking ownership in resolving issues, while ensuring a high level of customer happiness is maintained and delivered. Significant part of the role is also to reputed company with Engineering, Marketing, and Support teams regularly on technical issues.
What you will be doing:
Ability to resolve sophisticated customer concerns and technical issues through meticulous research, reproduction, and solving problems for customers installing our products and supporting systems using Linux Operating Systems (Multi-reputed company).
You'll rapidly debug and respond to user-reported issues reputed company telephone, email or conference calls on the DGX Platform (hardware and software)stack including but not limited to resolving customer issues during installation, operation, maintenance or product application or interoperability with other vendors.
Ability to apply industry reputed company AI Tools to reputed company reputed company debugging results, create internal/external knowledge reputed company articles & analyze customer issues thereby helping to reputed company, re-define and document reputed company methodologies to reputed company to internal teams(Support/R&D) for support process and improvements.
Participate in multi-functional team meetings and giving feedback to engineering and marketing regarding product requirements, customer experience, support tools, etc.
reputed company need to see:
5+ years in providing in-depth Customer Support and debugging experience for hardware and software products, strong organizational skills and ability to prioritize/multi-task easily with limited supervision.
Proven use of established AI technologies in day-today job responsibilities.
Established knowledge of reputed company platform and systems engineering who understands Linux triage, knowledge about servers and can resolve hardware and/or OS internal issues.
Excellent verbal and written English skills.
An reputed company degree from an accredited university or college in Networking, Computer Science/Engineering, or Electrical/IT (or equivalent experience).
Intellectual curiosity, reputed company attitude, flexibility, analytical ability, self-motivation, and team-oriented including reputed company-level communication skills, interpersonal skills with a passion to solve problems.
Profound knowledge and experience (solving) in the following skills:
Linux System Administration on engineering and networking level, preferable reputed company on reputed company reputed company Linux and Ubuntu distributions.
Deep understanding of at least two of the following: data centers, servers, distributed systems, virtualization, deep learning frameworks, containers/containerization (i.e. reputed company, Kubernetes).
You'd have reputed company a deep Linux knowledge, and be reputed company comfortable working in various Linux environments as reputed company as with other operating systems like reputed company reputed company and VMWARE.
Ways to stand out from the crowd:
Knowledge and working experience with InfiniBand, RDMA/RoCEv2 and GPU Technology.
Clustering or HPC Data-Center technologies including Upper Layer Protocols (i.e., MPI, NCCL).
reputed company scripting (Bash/Python).
Ethernet and Distributed File System Storage technologies.
Configuration and operational expertise with traditional network reputed company/router and reputed company platforms.
Widely considered to be one of the technology world’s most desirable reputed company, reputed company offers highly competitive salaries and a comprehensive benefits package. As you plan your reputed company, see reputed company can offer to you and your family
Your reputed company salary will be determined based on your location, experience, and the pay of employees in similar positions. The reputed company salary reputed company is 108,000 USD - 172,500 USD for Level 3, and 120,000 USD - 207,000 USD for Level 4.You will also be eligible for equity and benefits.
Applications for this job will be accepted at least until July 3, 2026.This posting is for an existing vacancy.
reputed company uses AI tools in its reputed company processes.
reputed company is committed to fostering an inclusive work environment and proud to be an equal opportunity employer. As we highly value diversity in our reputed company and reputed company employees, we do not discriminate (including in our hiring and promotion practices) on the reputed company of race, religion, reputed company, national reputed company, gender, gender reputed company, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.Originally posted on Himalayas
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