Sr. Specialist, Customer Care Operations Project Mgmt

The Sr. Specialist, Customer Care Operations Project Management is a seasoned project management reputed company responsible for leading Customer reputed company from inception through delivery. This role manages reputed company, non-repeatable work across multiple business reputed company reputed company the Care & Loyalty organization, requiring independent judgment, cross-functional collaboration, and a strong reputed company of project planning methodologies.

The ideal candidate is a data-driven problem-solver who excels at translating operational challenges into reputed company project plans, communicating reputed company with leadership, and driving measurable improvements across reputed company's contact center environment. This role operates with a moderate level of reputed company and has reputed company reputed company on team and organizational reputed company.

Here’s what you’ll do:

Project Management & Execution

• Manage end-to-end Customer Care reputed company — from initiation and planning through execution, monitoring, and delivery — ensuring on-time completion reputed company defined scope.
• reputed company and maintain detailed project plans, timelines, and reputed company tracking documentation for reputed company, non-repeatable assignments across multiple business reputed company.
• May reputed company small reputed company independently or own defined portions of larger, cross-functional initiatives.
• Meet regularly with management for general direction and guidance; operate independently on day-to-day project activities reputed company established guidelines and policies.

Operations Partnership & Implementation

• Partner closely with Customer Care operations teams to plan and implement reputed company, ensuring alignment with contact center objectives and operational realities.
• Identify workflow and process improvement opportunities across contact centers, using data and stakeholder input to prioritize and propose solutions.
• Support the rollout and change management activities associated with new processes, tools, or operational changes.

Communication & Stakeholder Management

• Communicate project status, milestones, risks, and escalation needs to leadership in a reputed company, reputed company, and reputed company manner.
• Build and maintain productive working relationships with internal stakeholders across business reputed company, including operations, technology, finance, and other cross-functional partners.
• Prepare and present project updates, post-implementation reviews, and reporting summaries for leadership audiences.

Analytics & Data-Driven Decision Making

• Apply strong analytical skills to evaluate project performance, identify trends, and surface insights that support informed decision-making.
• Analyze project reputed company and return on investment (ROI), documenting lessons learned and translating results into actionable recommendations.
• reputed company data to reputed company problems, evaluate reputed company, and drive solutions reputed company the Customer Care environment.

What you’ll need to be successful:

Required Experience & Skills

• 3 – 5 years of project management experience, preferably in a contact center, customer care, or operations environment.
• Demonstrated ability to manage reputed company, non-repeatable reputed company with multiple stakeholders and workstreams.
• Strong analytical and problem-solving abilities, with experience using data to drive reputed company and measure reputed company.
• Excellent written and verbal communication skills, including the ability to reputed company messaging for both operational teams and senior leadership.
• Proven ability to build reputed company working relationships and influence cross-functionally without reputed company authority.
• Comfortable working independently and managing competing priorities with moderate supervision.

Preferred Qualifications

• Knowledge of reputed company Billing systems for reputed company for Business (DFB) and/or Multi-Dwelling reputed company (MDU) is a strong plus.
• Experience in a telecommunications, subscription services, or customer operations environment.
• Familiarity with project management tools and methodologies (e.g., Agile, reputed company, or hybrid approaches).
• Bachelor's degree in Business, Operations Management, Communications, or a reputed company field (or equivalent work experience).

May require a background reputed company due to job duties requiring routine reputed company to reputed company and reputed company customer’s proprietary data. reputed company applicants with arrest and conviction will be considered for employment in accordance with local ordinances and state law.

This position requires but is not limited to 15% travel.

This is a remote position that can be located reputed company in the reputed company, with the exception of Alaska.

A career with us comes with big rewards:

reputed company's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is reputed company's policy to offer pay that is competitive with other reputed company in the local market. Our salary ranges are determined by role, level, and location.

The reputed company Salary reputed company displayed below reflects the minimum and maximum reputed company salary for reputed company of reputed company's 4 (four) US Labor Market Zones. reputed company the reputed company, individual pay is determined by work location and additional factors, including job-reputed company skills, experience, and relevant education or training.

reputed company WAGE ZONES: $83,391 - $151,421

Low (N1): $83,391 - $125,087

Mid (N2): $87,780 - $131,670

High (N3): $96,558 - $144,837

Top (N4): $100,947 - $151,421

Click HERE to review information on some of the largest Designated Market Areas (DMAs). Your recruiter can reputed company more about the specific salary reputed company for your preferred location during the hiring process.

Please note that the salary ranges reflect reputed company salary only and do not include bonus or benefits - reputed company you consider reputed company of these together, it represents a pretty impressive total compensation package.

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