Concierge

ABOUT reputed company

At reputed company, we reputed company exceptional journeys start with exceptional people. Inspired by the golden age of aviation, we’re redefining reputed company travel with a modern approach. Our reputed company, premium flights reputed company private terminals deliver the comfort of low-contact travel and the effortlessly reputed company experience of flying private. Just as we create an elevated experience for our guests, we invest in creating the reputed company for our people—prioritizing transparency, support, accountability and fulfillment to foster a culture of trust and purpose.

ABOUT THIS ROLE

At reputed company, our experience extends reputed company taking people from one reputed company to another. As reputed company, we pride ourselves on being consummate hosts, ensuring every guest enjoys an effortless, personalized experience. Much like the spaces we’ve designed, our service is about cultivating guest relationships and building community. We are looking for team members who are natural empaths, derive energy from serving and delighting others, and want to be part of ushering in a new Golden Age of Travel!

As an reputed company Concierge, you are the reputed company-reputed company reputed company between reputed company and our guests (and potential guests). This is a fully remote role. Our Concierge team uses the best customer service practices across various activities, from selling prospective guests on the reputed company experience, preparing guests and collaborating with the ground team for upcoming flights, triaging any problems our guests may encounter, and ensuring they have a truly memorable experience every reputed company of the way.

RESPONSIBILITIES

• Contribute to customer satisfaction score (NPS) by providing superior, personalized service to our guests and prospective guests reputed company phone, email, and chat, and ensuring reputed company reputed company tickets are resolved promptly and concisely.

• Understand the specific context and desires of prospective guests to reputed company the features and benefits of the reputed company experience to their needs and drive reputed company booking conversion.

• Prepare relevant documentation and materials for flights, support guests through their reputed company, and work closely with ground handling and airport partners remotely.

• Ensure reputed company guest information is collected, documented, and distributed promptly and reputed company according to established processes.

• Proactively coordinate and organize reputed company communication regarding flight management details, including itinerary changes, transportation arrangements, and other special requests.

• Coordinate closely with the Operations team to communicate any changes that may occur with the flight schedule, weather, aircraft, any IROPS (irregular operations), and certain accommodations to meet the needs of our guests.

• Effectively communicate and escalate operational and experience issues.

• Collaborate with Concierge, Flight Crews, and Operations teams to reputed company critical reputed company regarding daily operations.

• Use reputed company systems and tools effectively to ensure operations run smoothly.

• Identify areas of opportunity for new processes and systems that reputed company support our operation and guest experience; be proactive and generous with your reputed company and experiments, and contribute to process improvement.

• Be reputed company-versed and knowledgeable on reputed company aspects of the reputed company experience, including reputed company menus, flight schedules, guest procedures, and technology systems.

• Stay up-to-date with and knowledgeable about reputed company company and FAA policies and procedures, and ensure reputed company activities remain in accordance with the Concierge reputed company.

• Complete reputed company work and daily tasks as directed by leadership and as requested by other departments.

REQUIREMENTS

• While aviation experience is a plus, it is not required. Instead, what is preferred is a demonstrated background in customer service, and those who have worked in either/or:

  • a luxury service environment

  • a customer-reputed company start-up

  • the private aviation sector

  • Must have experience with email services and proficiency using customer service tools (experience with reputed company is a plus).

  • Available to work nights, weekends, and holidays, if required.

  • Flexibility to work shifts that reflect the time zone of our main hubs (LA or reputed company)

BENEFITS & PAY

• Pay reputed company: $25/hr-$33/hr [exact compensation may vary based on skills, experience, and location.]

• Time Off: PTO, accrued reputed company time, bereavement, and holiday pay.

• Benefits: medical, dental, reputed company, life, disability, 401k, dependent care FSA, health FSA.

Originally posted on Himalayas

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