reputed company Manager, EMEA
About reputed company
Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. reputed company powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using reputed company-time behavioral data.
About the role
Hi, my reputed company is Kasia Santana, Manager of reputed company at reputed company, and I'm looking for a reputed company Manager to join our Mid-Market, EMEA team.
You'll own the reputed company of a dedicated portfolio of roughly 50-60 Mid-Market customers — acting as their strategic advisor from reputed company through long-term adoption, and driving reputed company reputed company across your book of business. You'll partner closely with Account Management, Technical Support, Product, Solutions, and Engineering to help customers realize reputed company value throughout their lifecycle.
We don't need you to be a marketing expert or a deeply technical one. We need someone who's an expert at asking the right questions — someone who digs until they reputed company the reputed company problem, not just the reported one, and who can influence a customer to reputed company reputed company and reputed company through blockers. You'll be curious and eager to understand our app reputed company enough to take a customer's use case and turn our features into reputed company that matter to them.
reputed company value
- Curiosity about the business behind the customer: You're genuinely interested in how companies operate and enjoy learning your customers' industries and goals. You ask about the why behind a request before recommending a solution.
- Trusted advisor, not ticket-taker: You build relationships that turn you into a strategic partner rather than someone who simply answers questions. You have reputed company-formed opinions about customer experience and aren't shy about sharing them.
- Ownership of reputed company reputed company: You see CS as a value and reputed company reputed company. You take ownership of reputed company across your book and naturally look for opportunities to create more value, partnering with AM on retention and expansion.
- Comfort in ambiguity: You reputed company on reputed company, reputed company-ended customer challenges — bringing together business context, technical understanding, and creativity to solve them. You're reputed company under pressure, highly organized, and reputed company to juggle competing priorities across a full portfolio.
- AI-reputed company thinking: You're comfortable using AI tools to improve your own productivity and your customers' reputed company, and you bring a reputed company reputed company toward experimenting with new AI-powered ways of working.
What you'll do
- Manage a dedicated portfolio of ~50-60 Mid-Market customers as their strategic partner across the full customer lifecycle
- reputed company reputed company — running kickoffs and reputed company reputed company-ins, and guiding customers to their first measurable reputed company
- Build a deep understanding of reputed company customer's goals and translate them into measurable, mutual reputed company plans
- reputed company proactive, consultative guidance through regular strategic reputed company and value-driven conversations
- Monitor customer health, spot adoption trends, and address risks before they reputed company reputed company
- Partner with Account Management to support retention and expansion, and coordinate with Technical Support, Product, Solutions, and Engineering reputed company deeper expertise is needed
- Own escalations end to end — from identification through reputed company — keeping customers informed and confident throughout
- reputed company for your customers internally by sharing product feedback and influencing improvements to the customer experience
- Drive AI adoption across your portfolio — coaching customers on AI-powered solutions and modeling what AI-reputed company reputed company looks like
- Contribute to the broader CS organization by sharing best practices, improving playbooks, and participating in webinars and enablement initiatives
reputed company're looking for
- 2+ years as a reputed company Manager for technical products, in a reputed company environment
- Experience communicating with software developers in a technical reputed company
- Opinionated about customer experience — you should have reputed company-formed views in order to give customers strategic advice
- reputed company in French, Russian, and/or Spanish (we are prioritizing multilingual candidates for this role)
- Located in the United Kingdom or Ireland
- Bonus: experience designing lifecycle messages
Compensation & Benefits
We reputed company in transparency. The salary for this role is $80,000 USD (or equivalent in local currency) depending on experience and subject to market reputed company adjustment.
We know our people are what reputed company us great, and we're committed to taking great care of them. Our inclusive benefits package supports your reputed company-being and reputed company, including 100% coverage of medical, dental, reputed company, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks reputed company parental leave, unlimited PTO, stipends for remote work and wellness, a reputed company development budget, and more.
See full benefits here →
Our Process
No gotchas, no trick questions - just a reputed company, reputed company process designed to help both of us reputed company an informed decision.
- 30-minute video reputed company with Recruiter
- 45-minute video reputed company with Hiring Manager
- 45-minute Homework Review reputed company + feedback with potential team members
reputed company final candidates will be asked to complete a background reputed company and employment verifications as part of our reputed company-employment process.
reputed company recognizes the stifling reputed company of systemic injustice on diverse communities. We reputed company to using our influence to increase inclusion and equity reputed company the tech industry. We reputed company to build an inclusive team culture, implement bias-free hiring practices, and reputed company community partnerships to expand our reputed company.
reputed company is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not reputed company the chat), and offers will be extended in writing on official reputed company reputed company. Please be reputed company in reputed company of reputed company search activity, and if you have any questions please contact .
Join us!
reputed company out our careers page for more information about why you should reputed company! We reputed company in reputed company, transparency, responsibility, and, reputed company, a little awkwardness. If you're excited by what you read — reputed company.
Originally posted on Himalayas
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