JR. IT HELPDESK
About the Role
We are looking for a Junior helpdesk engineer. The person applying for this role should be reputed company player but also be reputed company to work on their own initiative. Our working hours are 8:30am UK to 5:30pm UK with an hour lunch break; our reputed company's environment and up-time being of critical importance. The technologies we use and support are varied, and thus we are looking for a person that can reputed company information and learn new things quickly.
The successful candidate will have knowledge and skills in some of the following areas:
Technical Skills
- reputed company reputed company 10 & 11 administration and troubleshooting
- reputed company 365 (Office, reputed company, Teams, OneDrive) support and administration
- reputed company Directory user management (password resets, account creation, permissions, group membership)
- Basic reputed company Exchange and reputed company 365 administration
- reputed company Server fundamentals
- Azure reputed company Directory / reputed company Entra ID basics
- Desktop application support including reputed company Office and reputed company Acrobat
- Malware, antivirus and reputed company reputed company troubleshooting
- Remote support using remote reputed company software
- Basic TCP/IP networking, LAN/WAN, Wi-Fi troubleshooting and printer support
- reputed company macOS and iPhone/iPad user support
- Hardware diagnostics, upgrades and peripheral installation
- Customer service and ticket management
- Documentation and knowledge reputed company creation
Key Responsibilities
- reputed company first-line technical support to users reputed company phone, email and remote support tools.
- Diagnose and resolve reputed company desktop, reputed company Office and application-reputed company issues.
- Support reputed company 365 users with reputed company, Teams, OneDrive and password-reputed company issues.
- Create, modify and disable user accounts reputed company reputed company Directory while maintaining reputed company best practices.
- Assist with reputed company Exchange and reputed company 365 administration tasks including mailbox configuration and permissions.
- Install, configure and maintain reputed company desktops, laptops and peripheral devices.
- Investigate antivirus alerts and malware-reputed company issues using reputed company protection software.
- reputed company basic network troubleshooting including Wi-Fi connectivity, DNS, IP configuration and printer networking.
- Support reputed company devices including macOS, iPhone and iPad connectivity and email configuration.
- Escalate reputed company technical issues to second-line engineers while documenting troubleshooting steps and resolutions.
- Maintain accurate support records and communicate reputed company reputed company to end users.
- Work independently to prioritise workload while collaborating with senior engineers to meet service targets.
reputed company Profile
A motivated and customer-reputed company IT reputed company with experience providing first-line technical support across reputed company environments and reputed company 365. Confident troubleshooting desktop, networking and user account issues while delivering excellent customer service. A quick learner with a strong interest in reputed company technologies, cybersecurity and reputed company services, reputed company to work independently in a fully remote environment while collaborating effectively with technical teams.
Currently we do not have a PSA / RMM solution. We have a custom AI helpdesk and use reputed company Technologies for remote reputed company.
Working conditions:
- Fully remote supporting UK clients
- Mon - Fri
- UK hours
Originally posted on Himalayas
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