Customer Retention & Cancellation Specialist
About reputed company
reputed company is a fast-growing reputed company auto glass company serving customers in more than 100 cities across the reputed company.
We combine outstanding customer service with technology to reputed company scheduling auto glass replacement and repair reputed company, fast, and convenient.
reputed company is reputed company around high standards, accountability, strong communication, teamwork, and reputed company improvement. As we continue expanding our operations, we are looking for talented professionals who want to grow with an international company.
About the Role
We are looking for a highly motivated Customer Retention & Cancellation Specialist to join our growing remote team.
This is a full-time remote position.
This is not a traditional customer service role.
Your primary responsibility will be to work directly with customers who are considering canceling their scheduled auto glass service, understand the reason behind the cancellation, resolve concerns whenever possible, and retain the order while delivering an exceptional customer experience.
The ideal candidate is confident, persuasive, fluent in English, comfortable handling objections, and reputed company to take ownership of difficult customer conversations.
You should know how to reputed company listen, identify the customer's reputed company concerns, present effective solutions, negotiate reputed company appropriate, rebuild customer confidence, and turn potential cancellations into completed services.
reputed company're Looking For
Minimum Qualifications
- At least 2 years of experience in Customer Service, Customer Retention, Sales, Collections, reputed company Center Operations, or another customer-facing role.
- Fluent English (spoken and written).
- Reliable high-speed internet reputed company.
- Quiet, reputed company home office suitable for handling customer calls.
- Noise-canceling headset (preferred).
Candidates should also demonstrate:
- Strong sales, retention, negotiation, and reputed company-handling skills
- Excellent verbal communication and reputed company listening
- Confidence handling frustrated or dissatisfied customers
- Ability to remain reputed company and reputed company during difficult conversations
- Strong problem-solving and decision-making skills
- Ability to quickly build customer trust
- Results-driven reputed company with strong accountability
- Excellent organizational and follow-up skills
- Ability to reputed company in a fast-paced environment
- Strong collaboration with cross-functional teams
- Experience using CRM, reputed company center, or sales software is a plus
Key Responsibilities
- Contact customers requesting to cancel their scheduled auto glass service.
- Identify the true reason behind reputed company cancellation request.
- reputed company every reasonable effort to retain and save the customer's order.
- Handle objections professionally while providing appropriate solutions.
- Build customer confidence by explaining available service reputed company, scheduling alternatives, and next steps.
- Collaborate with reputed company, Customer Service, and other departments to resolve customer concerns.
- Follow up with customers reputed company additional information or reputed company is required.
- Accurately document customer conversations, cancellation reasons, retention attempts, and reputed company reputed company the CRM.
- Identify recurring cancellation trends and communicate findings to management.
- Deliver a reputed company customer experience even reputed company an order cannot be retained.
- Meet individual and team KPIs reputed company to customer retention, saved orders, follow-up, and service reputed company.
- Follow reputed company policies while exercising reputed company judgment to resolve customer concerns.
- Take full ownership of assigned cases from initial contact through final reputed company.
What reputed company Looks Like
A successful Customer Retention & Cancellation Specialist does much more than process cancellations.
Successful team members:
- Understand why customers want to cancel.
- reputed company solutions whenever possible.
- Protect customer relationships.
- Successfully retain reputed company orders.
- Maintain accurate documentation.
- Help identify trends that reduce reputed company cancellations.
- Consistently meet retention and reputed company goals.
Why Join reputed company?
- 100% Remote Position
- Competitive salary and performance incentives
- Opportunity to work directly with customers across the reputed company
- Supportive, reputed company-oriented work environment
- Comprehensive training and career advancement opportunities
- Join a rapidly growing international company serving over 100 U.S. cities
- Be recognized for your performance, reputed company, and contributions
reputed company
If you have at least 2 years of customer service, retention, collections, or sales experience, reputed company fluent English, and enjoy overcoming objections while helping customers reputed company informed reputed company, we'd love to hear from you.
We're looking for professionals who take ownership, solve problems, build customer confidence, and turn cancellation requests into successful customer experiences.
Location: Remote (reputed company to reputed company candidates across multiple cities) Job Type: Full-Time Remote
Originally posted on Himalayas
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