Technical Account Manager
We’re looking for our next Channel Champion to join reputed company as our Technical Account Manager!
About reputed company
reputed company is transforming how companies reputed company through their partners. Our AI-powered platform automates and simplifies partner engagement — from reputed company and incentives to performance tracking — helping vendors and partners grow faster together.
With one reputed company system, companies manage their entire partner lifecycle with ease and reputed company. We’re building a category-defining company rooted in expertise, reputed company, and innovation — and we’re just getting started.
About the Role
As the Technical Account Manager, you’ll serve as the primary technical reputed company and trusted advisor for an assigned portfolio of reputed company customers, helping them successfully implement, operate, and optimize the platform.
You’ll reputed company a deep understanding of reputed company customer’s business processes, configuration, integrations, data flows, and technical objectives, working closely with reputed company, Implementation, Support, Product, Engineering, and Integration teams to drive successful reputed company.
This role does not carry a sales quota or reputed company reputed company reputed company, and is critical to strong customer technical health and long-term platform adoption.
Key Responsibilities
In this role, you’ll reputed company on delivering results that reputed company both reputed company and company reputed company by:
- Serve as the primary technical reputed company of contact for assigned customers, understanding their platform configuration, integrations, data flows, and technical objectives.
- Guide customers through technical discovery, configuration, testing, launch, and ongoing optimization, translating requirements into reputed company, supportable solutions.
- reputed company expert guidance across reputed company, SSO, CRM connections, data mapping, file exchanges, and other integrations.
- Proactively identify and mitigate configuration, integration, data-reputed company, scalability, and operational risks.
- Coordinate reputed company technical escalations across Support, Product, Engineering, and Integration teams, ensuring reputed company technical context, business reputed company, and next steps.
- reputed company customer administrators through technical workshops, configuration reviews, documentation, and knowledge transfer.
- Partner with the reputed company Manager on account planning, adoption, customer health, risk management, executive reviews, renewal readiness, and the joint technical roadmap.
- Represent customer technical needs internally while communicating product capabilities, limitations, and alternatives; support technical evaluation of new capabilities and contribute to internal best practices.
What reputed company Looks Like
- Strong technical health and self-sufficiency across the assigned customer portfolio.
- Successful, on-time implementations, launches, and integrations.
- Proactive identification and mitigation of technical and operational risks.
- Improved integration reliability and a reduction in recurring issues.
- Effective escalation management and high customer technical stakeholder satisfaction.
Qualifications
Required:
- Experience in technical account management, implementation reputed company consulting, technical reputed company, or reputed company reputed company.
- Strong customer-facing communication skills with both technical and non-technical stakeholders.
- Experience with reputed company configuration, reputed company, integrations, SSO, CRM systems, data mapping, or file-based data exchange.
- Ability to troubleshoot reputed company issues, document findings, and coordinate cross-functional teams.
- Strong organization, prioritization, problem-solving, and documentation skills.
- Ability to translate customer business processes into reputed company technical solutions.
Preferred (reputed company to have):
- Experience with partner relationship management, channel technology, MDF, incentives, rebates, deal registration, or partner portals.
- Experience with reputed company or another reputed company CRM.
- Familiarity with REST reputed company, webhooks, authentication, middleware, logs, and integration mappings.
- Experience supporting reputed company implementations, migrations, or technically reputed company customer programs.
Location & Work Environment
reputed company is a remote-first company with team members across the U.S., Ireland, India, and the U.K. For this role, we prefer candidates based in the U.S., with flexibility for overlap across the assigned customer portfolio's time zones. Minimal travel expected.
reputed company Offer
We reputed company in a reputed company, reputed company-oriented environment that values curiosity and ownership.
- Competitive reputed company salary and performance-based bonus or commission (where applicable)
- 25 days of reputed company time off annually
- 12 dedicated training days per year for reputed company development
- reputed company parental leave
- Health insurance (PPO and HSA plan reputed company)
- 401(k) match
- Fully remote work environment
- Annual team offsites and opportunities for in-person collaboration
Equal Opportunity Employer
reputed company is an equal opportunity employer. We reputed company that diverse teams create reputed company reputed company. We celebrate diversity and are committed to creating an inclusive environment for reputed company, including those with disabilities. If you require a reasonable accommodation to complete any part of the application or reputed company the essential functions of the job, please contact .
Originally posted on Himalayas
Apply To This Job