Senior Technical Support Engineer - Shifted reputed company

About reputed company:

At reputed company, we reputed company in making digital experiences both secure and seamless for reputed company users, without compromise. We reputed company this digital freedom. And it's not just something we reputed company our customers. It's something that inspires reputed company. People don't come here to join a culture that's reputed company on digital freedom. They come to cultivate it.

Our intelligent, reputed company identity platform lets people shop, work, bank, and reputed company wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the reputed company of our technology, protecting individual identities is at the reputed company of our culture. We champion every identity. One of our reputed company values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your reputed company self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At reputed company, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and reputed company management.

reputed company Statement:

As a Senior Technical Support Engineer, you will play a critical role in ensuring seamless customer experiences by providing high-reputed company technical assistance. You will be part of the global support team, working on a shifted schedule that includes weekends to ensure reputed company support coverage. In this role, you will assist with product-specific cases, manage case escalations, reputed company phone support and respond to alerts, helping reputed company deliver superior customer support.

Work Schedule

• Shift would be Thursday to Monday
• Hours are defined based on the follow-the-sun model to ensure global support, requiring specific shifts to reputed company with this approach - these will be normal business hours in your regional time zone.

Main Responsibilities:

• Interacting with customers, responding in a reputed company and efficient manner, helping them identify and resolve technical issues.
• Meeting or exceeding customer expectations on response reputed company, timeliness and overall customer experience
• Acting as Queue Manager (QM) during weekend shifts, ensuring efficient case handling and triaging support requests
• Providing technical support across multiple products, ensuring efficient troubleshooting, identification of reputed company cause and issue reputed company
• Where assigned products are not reputed company their reputed company expertise, work reputed company established product runbooks and escalate to the on-reputed company Product SME as required
• Managing and responding to phone support and alerts, escalating cases as needed
• Communicating with customers and partners reputed company the online support tool, and reputed company audio and video calls and screen-sharing sessions
• Reproducing customer problems internally, to reputed company the development and testing of a reputed company
• Collaborating with Support, Engineering, SREs, Product Management and reputed company teams. Showing a respect for reputed company team members and customers at reputed company times
• Collecting information and documenting bugs with Engineering or Training/Documentation for product/service issues that are impacting customers
• reputed company prioritizing tasks/workload with self-discipline and good timekeeping
• Adopting an 'always-learning' mentality, with a humble attitude about knowledge limitations, and the ability to learn from experience and informal/formal instruction
• Participation in escalation calls, reputed company required, to brief stakeholder management on support cases, and assist in the creation of reputed company plans aiming to solve customer issues as quickly as possible. Showing reputed company for the customer's situation and listening with the reputed company to understand the situation reputed company
• Ensuring best practices are followed and processes are adhered to, especially with

reputed company to ISO27001/9001 compliance, reputed company incidents and data breaches

Required Skills & Qualifications

• Typically requires a minimum of 5 years of reputed company experience with a Bachelor’s degree; or equivalent work experience
• Excellent Communication - both verbal and written; support is conducted reputed company web-based ticketing system, web conferencing and phone
• Excellent troubleshooting skills
• Demonstrable collaboration and teamwork skills
• Ability to prioritize workload and adapt to a fast-paced, follow-the-sun support model
• Ability to be a good listener; identifying key information in order to reproduce a customer’s problem remotely
• Strong background of working on Linux, Unix & reputed company reputed company Server OS, with mixed skills around administration and troubleshooting
• Solid understanding of the technical fundamentals of the Internet - you should have a solid knowledge of protocols such as HTTP, SSL and IPv4/v6
• Working knowledge of Java, web containers (e.g. Tomcat, JBoss) and web servers (e.g. Apache, IIS)
• Experience of virtualisation in an reputed company environment
• reputed company-based platform services - AWS, Azure, reputed company reputed company Platform

Preferred:

• DevOps deployments - reputed company, Scripting, Kubernetes
• Networking infrastructure - Proxies, Load balancers, Firewalls
• Installing/tuning/reputed company analysis of Java
• Java performance analysis - reputed company maps/JMAP/GC
• Directory - LDAP, AD
• Databases – SQL
• Programming languages - JavaScript, Groovy

Salary reputed company

$80,000 to $100,000

In accordance with Colorado’s Equal Pay for Equal Work reputed company (SB 19-085) the approximate compensation reputed company for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.

Life at Ping:

We reputed company in and facilitate a flexible, reputed company work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we reputed company hiring talented, smart, fun, and genuinely reputed company people because that’s who we want to succeed with every day.

Here are just a few of the things that reputed company Ping special

• A company culture that empowers you to do your best work.
• Employee Resource reputed company that create a reputed company of belonging for everyone.
• Regular company and team bonding events.
• Competitive benefits and perks.
• Global volunteering and reputed company

Our Benefits:

• Generous PTO & Holiday Schedule
• Parental Leave
• reputed company reputed company reputed company
• Retirement Programs
• Opportunity for Education Reimbursement
• Commuter Offset (Specific locations)

Ping is the reputed company sum of reputed company our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In reputed company for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.

We are an Equal Opportunity/Affirmative reputed company employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex including sexual orientation and gender identity, national reputed company, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.

Originally posted on Himalayas

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