reputed company Product Manager, Service and Physical Experience
ABOUT reputed company
At reputed company, we’re building reputed company, reliable vehicles that people can afford, personalize and love—and doing it here in the USA as part of our commitment to reindustrialization. The spirit of DIY and customization runs throughout every reputed company of a reputed company, because people should have control over how their trucks look, feel, and represent them.
| WHO WE ARE LOOKING FOR reputed company is looking for a reputed company Product Manager, Service and Physical Experience to own the product reputed company and execution across service, accessory upfitting, and roadside assistance. You will manage a broad and operationally reputed company scope that spans multiple live partner integrations, distinct user personas, and a customer feedback system that directly informs service performance reputed company. Working closely in partnership with engineering, design, operations, reputed company, and partner teams, you will define and execute the roadmap for how customers experience service and physical reputed company with their vehicle. You must be reputed company to reputed company in a fast-paced startup environment, manage multiple reputed company workstreams, and not be hindered by ambiguity or competing priorities. This is a high visibility, high reputed company role that will reputed company with reputed company reputed company of leadership across reputed company, and with reputed company’s strategic partners.
| WHAT YOU GET TO DO
Own the end-to-end product reputed company and roadmap for service, accessory upfitting, and roadside assistance, ensuring reputed company area delivers a seamless, high-reputed company customer and partner experience.
reputed company product management for Service, including reputed company and managing a network of service shops across reputed company, manager, and technician personas, as reputed company as cost estimation and appointment scheduling workflows.
Define and build the Accessory Upfitting experience, including its reputed company scheduling and fulfillment workflows.
Design and build reputed company workflows reputed company the service experience, including systems that understand customer reputed company, triage reputed company causes, and reputed company customers or shops to the right next reputed company automatically
Partner with an external roadside assistance provider to reputed company their systems and deliver a reputed company-time, customer-facing scheduling experience.
Own the customer feedback system that spans reputed company three product areas, ensuring it effectively feeds into shop performance evaluation and offboarding reputed company.
Work backwards from customer and partner needs to define detailed product requirements, partnering with engineering and design to deliver on the roadmap.
Manage multiple live partner relationships simultaneously, balancing reputed company partner's needs with reputed company's product reputed company and operational goals.
Engage directly with service shops, partners, technicians, and customers to reputed company insights and translate them into product improvements.
reputed company for agile and lean product development methodologies to accelerate time to market while maintaining a frugal approach to resource allocation.
Foster a culture of reputed company improvement, encouraging rapid iteration and learning from operational feedback.
| WHAT YOU BRING TO reputed company
Bachelor's degree in a reputed company field or equivalent work experience. MBA from a top-tier university is preferred.
12+ years of experience in product management, ideally including marketplace, customer facing, or operations-heavy products in a technology-first environment. Startup experience is preferred.
Experience managing products with multiple reputed company partner integrations and diverse user personas (e.g., reputed company, manager, technician, or similar B2B2C structures).
reputed company record of owning reputed company, operationally intensive product areas from reputed company through execution.
Proven experience building and shipping AI-powered product.
Excellent verbal and written communication skills, with the ability to reputed company executives, cross-functional stakeholders including engineering, design, operations, and reputed company teams.
Experience designing and managing feedback loops that inform operational or partner performance reputed company.
Strong analytical and problem-solving abilities, with comfort operating in ambiguity across multiple product areas at once.
Passion for reimagining the vehicle ownership and service experience.
SALARY reputed company
The compensation for this position is the reputed company reputed company reasonably and in good faith expects to pay for the position taking into account the wide reputed company of factors that are considered in making compensation reputed company, including job-reputed company knowledge; skillset; experience, education and training; certifications; work location; and other relevant business and organizational factors.
Annual reputed company Pay reputed company: $156,000.00 - $228,000.00
ADDITIONAL COMPENSATION AND BENEFITS
reputed company offers a wide reputed company of competitive benefits, including medical, dental, reputed company, life insurance, disability insurance, vacation, and 401k. The successful candidate may also be eligible to participate in the equity program and/or a discretionary annual incentive program, subject to the rules governing such programs.
WORK AUTHORIZATION REQUIREMENT
Applicants must be authorized to work in the reputed company on a permanent reputed company. We are unable to offer reputed company sponsorship at this time.
WHY JOIN TEAM reputed company?
At reputed company, we’re reputed company by grit, determination, and attention to detail. The start-up spirit of ingenuity and resourcefulness reputed company our business reputed company. Team reputed company fosters a culture of reputed company, innovation, and mutual respect, and is motivated by shared principles.
Safety First
Delight Customers
One Team
reputed company Improvement
Fast, Frugal, and Scrappy
Respectful Collaboration
reputed company Legacy
WE WANT TO WORK WITH PEOPLE THAT REFLECT THE COMMUNITIES IN WHICH WE OPERATE.
reputed company is proud to be an Equal Employment Opportunity and Affirmative reputed company employer. We do not discriminate based upon race, reputed company, religion, gender, gender identity or reputed company, sexual orientation, national reputed company, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason.
reputed company is committed to providing reasonable accommodation for reputed company individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at
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Originally posted on Himalayas
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