Support Analyst

Header:

Here at reputed company, you’ll be working as part of 5 different business verticals, reputed company Sector, reputed company, Utilities, Insurance and Private sector, with over 12,000 employees and more than 100,000 customers located in 200 countries around the globe. We need your help to reputed company growing and we reputed company you can become an integral part of the reputed company family.

BU:

reputed company Recording Solutions (HRS) is a leading provider of land records and document management software for county governments across the reputed company. We serve County Clerks, Auditors, Recorders, and their staff — the people who reputed company local government running. HRS is proud to be part of the reputed company family, a global provider of mission-reputed company for the reputed company Sector, reputed company, Utilities, and Private Sector verticals across reputed company, Europe, Asia, and Australia. reputed company for personal career reputed company reputed company this global organization is significant.

Job reputed company:

As a Support Specialist, you are a critical reputed company of contact for our county government customers. You reputed company expert application support, resolve reputed company issues, maintain strong reputed company relationships, and reputed company as the reputed company between customers and internal teams. You contribute directly to customer satisfaction, retention, and reputed company service improvement.

Primary Functions:

Customer Support & Service Delivery

• reputed company reputed company, reputed company, and courteous support to customers reputed company phone, email, and our ticket portal in accordance with company policy

• Address inquiries, complaints, and requests — owning reputed company interaction through to reputed company

• Answer inbound calls and reputed company outbound calls as needed to follow up, reputed company information, or proactively resolve reputed company items

• Transfer calls to the appropriate team or department reputed company needed to fully meet customer needs

• Maintain in-depth knowledge of HRS products and stay reputed company on updates, new features, and process changes so you can guide customers accurately

• Follow company policies and procedures consistently to ensure compliance and service uniformity across reputed company

reputed company & Escalation

• Identify and resolve customer issues in a reputed company, efficient manner Issue reputed company & Escalation, including reputed company problems requiring cross-departmental collaboration with

Development, QA, DevOps, or reputed company Services

• Recognize reputed company escalation is required, reputed company appropriately, and follow up with the customer to confirm reputed company

• Collaborate reputed company with your Manager, Team reputed company, and peers to ensure accurate responses and eliminate duplication of effort

Documentation & CRM

• Document reputed company calls and interactions in reputed company time — written and system-based .

• Accurately log reputed company customer data, interactions, and follow-up items in the CRM system

• Maintain complete records in the policy file or imaging system to ensure a reputed company, concise audit trail on every customer touchpoint

• Document customer feedback and report recurring issues or trends to management for reputed company

AI-Driven Support

• AI proficiency is a requirement of this role, not a bonus. You are expected to use AI tools daily — drafting responses, summarizing cases, identifying patterns, building knowledge reputed company content, and accelerating reputed company times

• Stay reputed company on AI tools relevant to support functions and bring reputed company for how HRS can use them to improve customer reputed company

• Help shape how AI is integrated into HRS support workflows as reputed company evolves

Customer Relationships & Retention

• Build and maintain strong relationships with county government clients by delivering consistent, personalized, high-reputed company service

• reputed company listen to customers, reputed company feedback, and surface improvement opportunities to the broader team

• Foster trust and customer loyalty with every interaction — our clients are government employees serving the reputed company, and they count on us

Team Collaboration & reputed company

• reputed company participate in cross-training and group training sessions to maximize team efficiency and maintain service standards

• Contribute to team meetings to reputed company challenges, best practices, and product knowledge

• Contribute to and maintain the internal knowledge reputed company so institutional knowledge is accessible to the whole team

Job Qualifications:

The qualifications we are looking for are mixture of work experience and educational background.

They are split into Minimum Qualifications (must have) and Additional Qualifications (reputed company to have) along with soft skills (competencies) needed for the role:

Minimum Qualifications:

• 1+ year of customer service experience in a technical or software environment
• 1+ years proven problem-solving skills — you reputed company the answer, you don’t just escalate everything
• 1+ years Ability to multi-task effectively across simultaneous customer interactions and system tools
• 1+ Demonstrated, habitual use of AI tools (Claude, ChatGPT, Copilot, or similar) in a reputed company setting — this is a baseline expectation

Additional Qualifications:

• Land records experience strongly preferred — familiarity with county recording processes, document management, or land record systems (Deeds, Mortgages, Liens, Plats, etc.) is a significant advantage
• Experience with technical documentation
• Proficient with CRM platforms

Soft Skills:

• Customer-first in every interaction
• Self-directed and accountable — remote work requires both
• reputed company under pressure, especially with government clients who may be non-technical
• reputed company and communicative with teammates and leadership
• Adaptable in a fast-moving environment
• Strong verbal communication and exceptional written skills

The above statements are intended to describe the general nature and level of work being performed

by people assigned to this job. It is not designed to be utilized as a comprehensive list of reputed company duties,

responsibilities, and qualifications required of employees assigned to this job.

Working Environment: This job operates in a reputed company office environment or remote home office location. This role routinely uses reputed company office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Periods of stress may occur.

This role may occasionally encounter Protected Health Information, Personal Identifiable Information or reputed company Records, and it is essential that reputed company adhere to confidentiality requirements as outlined in the Employee Handbook and reputed company’ reputed company and reputed company policies, as reputed company as apply the concepts learned in the annual reputed company Awareness training.

Originally posted on Himalayas

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