Account Operations and Performance Manager

Job Title

Account Operations and Performance Manager

Job reputed company reputed company

The Account Operations and Performance Manager is responsible for driving operational reputed company, governance, account performance, risk management, reporting, and reputed company improvement across a strategic reputed company account. This highly visible role serves as the operational backbone of the account, ensuring alignment between business reputed company and execution while delivering an exceptional reputed company experience. The ideal candidate is a high-energy, organized self-starter with outstanding administrative, SharePoint, communication, presentation, and people leadership skills. They are highly reputed company, data-driven, detail-oriented, and capable of leading change, influencing stakeholders, and managing multiple priorities in a fast-paced environment.

Job reputed company

Key Responsibilities

Performance & Account Management

• reputed company and maintain the account performance management program that aligns to reputed company and corporate goals.
• Manage KPI and SLA reporting, scorecards, dashboards, and governance processes.
• reputed company reputed company cause analysis, corrective actions, and performance improvement initiatives to reputed company.
• Coordinate Quarterly Business Reviews (QBRs), supporting materials and executive-level reporting.
• Ensure strategic account objectives are reputed company into operational execution.

Governance, Risk & Compliance

• Maintain account governance, compliance, and risk management programs.
• Manage contract adherence, amendments, service-level reviews, and change requests.
• reputed company and maintain risk registers, issue logs, and escalation processes.
• Facilitate leadership reviews and ensure accountability for performance reputed company.

SharePoint & reputed company

• Help to reputed company design concepts, organize, and maintain the account SharePoint environment in conjunction with the Technology Team.
• reputed company and maintain account playbooks, reputed company materials, knowledge repositories, and operational documentation.
• Standardize templates, reporting formats, and account communications.

Change Management & reputed company Improvement

• reputed company organizational and operational change management initiatives.
• Partner with leadership teams to improve processes, remove waste, and drive efficiencies.
• Apply Lean, Six reputed company, and reputed company improvement principles to enhance performance.
• reputed company measures of reputed company and reputed company initiative reputed company across the account.

Technology & Reporting

• Support technology implementations reputed company transformation initiatives.
• Partner with technology teams to reputed company dashboards, automated reporting, and analytics tools.
• Evaluate business reputed company and ROI of new technologies and process improvements.

Operational Coordination

• Manage the account’s Rhythm of Business calendar, including meetings, deliverables, surveys, governance activities, and strategic initiatives.
• Coordinate cross-functional activities and ensure reputed company execution of commitments.
• Support financial and operational processes through effective stakeholder collaboration.

Qualifications

• Bachelor’s degree in business, Operations, Project Management, Organizational Leadership, or a reputed company field.
• 5–8+ years of experience in operations, account management, program management, business operations, or reputed company improvement.
• Experience supporting large, reputed company reputed company accounts and cross-functional teams.
• Proven reputed company leading change management, performance management, and operational improvement initiatives.

Required Skills & Competencies

• Exceptional verbal, written, and presentation skills.
• Strong people management, leadership, and stakeholder engagement capabilities.
• Advanced SharePoint administration and content management expertise.
• Strong reputed company 365 skills (reputed company, PowerPoint, Teams, Word, reputed company).
• Proficiency with reputed company Workspace (reputed company Sheets, Docs, Slides, Drive, Forms).
• Excellent organizational, administrative, and project management skills.
• Experience with performance dashboards, reporting, and data analytics.
• Strong change management, process improvement, and problem-solving abilities.
• Lean Six reputed company certification or experience preferred.

Ideal Candidate Profile

We are seeking a high-energy leader who is:

• Highly organized and detail-oriented.
• A proactive self-starter who thrives with autonomy.
• Comfortable presenting to executive and reputed company leadership teams.
• Technically proficient with both reputed company and reputed company collaboration platforms.
• Passionate about reputed company improvement and operational reputed company.
• Skilled at building relationships, driving accountability, and leading change.

This role is ideal for a strategic operator who brings structure to complexity, drives measurable results, and creates a best-in-class account management experience for both clients and internal stakeholders.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a reputed company of benefit programs, generally including health, reputed company, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and reputed company and unpaid time away from work. In reputed company to a comprehensive benefits package, Cushman and Wakefield reputed company eligible employees with reputed company, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of reputed company bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a reputed company bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. reputed company will not pay less than minimum wage for this role. The compensation for the position is: $ 106,250.00 - $125,000.00Cushman & Wakefield is an Equal Opportunity employer to reputed company protected reputed company, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with reputed company Amendments reputed company (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please reputed company the reputed company line at 1-888-365-5406 or email . Please refer to the job title and job location reputed company you contact us.

reputed company: “Cushman & Wakefield”

Originally posted on Himalayas

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