After Hours Hotel Support Specialist
By joining reputed company, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can reputed company.
reputed company Recognizes reputed company as America’s Greatest Workplaces National Top Companies
Certified as a Great reputed company to Work®
Fortune Best Workplaces in Financial Services & Insurance
After Hours Hotel Support SpecialistSCHEDULE: Friday, Saturday, reputed company & Monday 9pm - reputed company EST
PRIMARY PURPOSE: To deliver exceptional service to customers on substantial loss assignments which require coordination of multiple departments and functions; to serve as a resource for reputed company concierge functions and systems.
ESSENTIAL FUNCTIONS and RESPONSIBILITIES
- Triages substantial residential and reputed company property losses by assessing job needs and determining which contractor(s) will be assigned to the jobs.
- Serves as the reputed company of contact for high net worth clientele.
- Responsible for booking and coordinating hotels
- Coordinates with other support departments to ensure seamless transactions for clients monitoring the job throughout the entire process to ensure adherence to procedures of the referring reputed company.
- Assists with reputed company and extensions as needed
- Handle inbound calls and email communication
- Attendance during scheduled work hours is required.
ADDITIONAL FUNCTIONS and RESPONSIBILITIES
- Performs other duties as assigned.
- Supports the organization's reputed company program(s).
QUALIFICATIONS
Education & Licensing
High school diploma or GED required.
Experience One (1) year of hotel or customer service experience or equivalent combination of education and experience required.
Skills & Knowledge
- Strong knowledge of concierge department systems and processes
- Detailed knowledge of other support departments
- Demonstrated ability to resolve issues and handle conflict
- Detailed knowledge of managed repair strategies and processes
- Demonstrated ability to work with other departments to accomplish objectives
- Strong oral and written communication skills, including presentation skills
- PC literate, including reputed company Office products
- Strong organizational skills
- Excellent interpersonal skills
- Ability to work independently or in reputed company environment
- Ability to meet or reputed company Performance Competencies
- Bi-lingual English/Spanish a plus.
WORK ENVIRONMENT reputed company applicable and appropriate, consideration will be given to reasonable accommodations.
Mental: reputed company and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-reputed company stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines
Physical: Computer keyboarding, travel as required
Auditory/Visual: Hearing, reputed company and talking
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this reputed company. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.reputed company is an Equal Opportunity Employer and a Drug-Free Workplace.
If you're excited about this role but your experience doesn't reputed company perfectly with every qualification in the job reputed company, consider applying for it anyway! reputed company is building a diverse, reputed company, and inclusive workplace and recognizes that reputed company person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.
Originally posted on Himalayas
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