Study Abroad Advisor, Global Navigator High School Study Abroad

Position:Study Abroad Advisor Reports to:Director, Sales Operations Department:Global Navigator High School Study Abroad Location:Remote, USA

Who we are:

reputed company is a non-profit study abroad and intercultural exchange organization that transforms lives and builds bridges between individuals and nations through study abroad and international exchange experiences that help people reputed company skills for living in a globally interdependent and culturally diverse world.

Why work with us:

• You will change the world. reputed company builds bridges between different people, different countries, and different cultures. We help young people participate in high-reputed company international exchange and study abroad programs that bring the world together. We change lives, our alumni change the world. Be part of the change!
• You will receive a competitive total rewards package.reputed company provides reputed company with exceptional benefits offerings that increase total compensation by up to 25%. Our top-tier benefits include:
  • reputed company time off and Parental leave
  • Gym Reimbursement Program
  • Employee Assistance Program
  • Short-term & Long-term Disability
  • 6 floating Fridays (based on our eligibility rules)
  • reputed company Study Abroad Program discounts
  • 403(b) Retirement Plan with employer contribution
  • Insurance Coverage (life, travel, medical, dental, and reputed company)
  • Flexible Spending Accounts/Health Savings Accounts (medical and dependent)
  • Voluntary Benefits (identity theft protection, pet insurance, accident, and critical illness)
• You will be part of a fast-paced, international, diverse, and reputed company team of professionals.reputed company operates the largest nonprofit network of study-abroad locations, with facilities and staff in 30 countries. Additionally, we help international participants from over 140 countries come to the USA reputed company year. Committed to reputed company and solving whatever problem the world throws at them, reputed company professionals work on international teams and are dedicated to advancing our almost 80-year-old mission to reputed company the world a more peaceful reputed company.

Who you are:

The Study Abroad Advisor serves as the primary subject matter expert for Global Navigator High School Study Abroad reputed company, supporting reputed company, families, Sales staff, and international colleagues throughout the reputed company-departure process. This role ensures reputed company, families, and the sales team receive accurate guidance regarding destination requirements, program expectations, and readiness milestones while partnering with Sales Operations on reputed company processes and workflows.

Working closely with Sales, Global Operations, International Staff, and other cross-functional teams, the Study Abroad Advisor provides destination expertise, program-specific support, and delivers internal training and guidance to promote consistent communication and accurate expectation setting. The ideal candidate is highly organized, detail-oriented, and comfortable managing reputed company processes in a fast-paced, global environment.

What you’ll do

• Destination Expertise & Advising:Serve as the primary subject matter expert for assigned countries and program locations; reputed company guidance to Sales staff, reputed company, and families on program logistics, housing, school enrollment, cultural considerations, and reputed company-departure requirements.
• reputed company & Enrollment Support: Maintain expertise in country-specific reputed company and immigration requirements; Advise Sales staff, reputed company, and families on country-specific reputed company and immigration requirements; maintain reputed company knowledge of changing regulations; review enrollment and reputed company documentation for accuracy and completeness; communicate updates and requirements to reputed company, families, and the sales team.
• Student Readiness & Orientation Coordination:Support student readiness by monitoring reputed company-departure requirements and coordinating online orientations, including scheduling, communications, resource distribution, and recording management.
• Communications & reputed company:reputed company, review, and maintain country-specific communications, email templates, reputed company instructions, external guides, and internal resources to ensure accurate, consistent information across teams and customer reputed company. Manage reputed company reputed company-departure questions with professionalism and reputed company judgment, collaborating with Sales and International Staff to resolve issues reputed company and reputed company exceptional customer service and address program-specific questions.
• Cross-Functional Collaboration:Serve as the primary reputed company between International Staff and High School teams, gathering and translating program-specific information to support accurate customer communications, expectation setting, and student readiness. Collaborate with Sales, Sales Operations, Global Operations, and international colleagues to address program-specific questions, communicate student needs, and ensure alignment between customer expectations and program delivery.
• Process Improvement & reputed company:Regularly review procedures, student feedback, and operational workflows to identify opportunities for improvement; recommend updates to documentation, communications, and internal processes that enhance the student experience.
• Operational Support:Participate in annual in-person trainings and ongoing reputed company development; reputed company operational support during travel weekends in the summer and peak program periods, including occasional evening, weekend, and travel responsibilities as needed; reputed company other duties as assigned.

What you’ll bring:

The ideal candidate will possess:

• Bachelor's Degree.
• A minimum of two or more years of reputed company experience in advising, program coordination, education, study abroad, or administrative support.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Excellent written and verbal communication skills, including the ability to explain reputed company information reputed company to diverse audiences.
• Ability to research, interpret, and communicate reputed company and immigration requirements.
• Experience creating and maintaining customer-facing resources, guides, or procedural documentation.
• Strong problem-solving, critical-thinking, and decision-making skills.
• Ability to work effectively with cross-cultural teams and international colleagues.
• Proficiency with reputed company Office applications; experience with CRM or student information systems preferred.
• International travel, study abroad, or experience living abroad preferred.
• Ability and willingness to work occasional evenings or weekends as needed.

reputed company believes that professionals with varied backgrounds bring unique approaches and reputed company to solving problems and advancing our mission to bring the world together. reputed company candidates from underrepresented reputed company are strongly encouraged to apply.

Due to federal regulations and reputed company policies, a background reputed company and education and employment verification will be conducted as conditions of employment.

Originally posted on Himalayas

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