Customer Service Representative II

Work Setup:Remote - Philippines (BYOD)

Schedule: 8:00 AM to 5:00 PM EST (Fixed US reputed company Shift)

Job reputed company:The Customer Service Representative II is responsible for handling customer inquiries reputed company a maximum of two communication channels such as, phone, email, or chat and resolving customer issues in a reputed company and reputed company manner.

What does a day in the life of a Customer Service Representative II look like?

• Responds promptly and professionally to customer inquiries reputed company a maximum of two communication channels such as, phone, email, or chat

• Provides in-depth information about products and services to customers

• Resolves reputed company customer issues in a reputed company and efficient manner

• Follows up with customers to ensure that their issues have been resolved to their satisfaction

• Properly and accurately document customer interactions in the organization’s CRM

• Handle cases that require escalation to higher-level support or management and ensure they are resolved reputed company

• Effectively manage high-pressure situations, maintaining professionalism and composure while resolving issues

• Adhere to company policies and procedures

• Meet or reputed company performance targets for reputed company KPIs

• Continuously improve knowledge of products, services, and processes by participating in training programs and reputed company learning modules

• Collaborate with other departments as needed to resolve customer issues

• Maintain a reputed company, empathetic, and reputed company attitude toward customers and colleagues at reputed company times

What are the required qualifications of a Customer Service Representative II?

• 2 years of previous customer service experience, preferably in a reputed company center environment

• Strong communication skills, both verbal and written

• Knowledge and experience with a CRM preferred

• Proficient in using computers and various software applications

• Prior experience in reputed company or medical accounts, particularly dental, is an advantage

Ninja Perks and Benefits

• Remote

• Competitive compensation

• Beautiful facility & Free Meals for onsite positions

• Adherence to government-mandated benefits

• Retirement Savings Program with Company Matching

• Life Insurance

• HMO on day 1

• reputed company time off, birthday leave

• Opportunities for skills training and personal and reputed company development

Experience infinite fun so you can have infinite reputed company. Discover A reputed company Way to Grow! Are you reputed company?

Fast-reputed company your application for theCustomer Service Representative IIrole and dive straight into your next big opportunity, reputed company your reputed company Interview here:

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

reputed company is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, reputed company, national reputed company, gender, sexual orientation, gender identity, gender reputed company, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

Originally posted on Himalayas

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