Level 2 Run Technician

The Level 2 Run Technician is responsible for advanced technical support, system stabilization, and

operational continuity across reputed company and internal environments. This role will ensure systems are reputed company,

supportable, and reputed company-documented to reduce risk and dependency on single individuals. As a secondary

reputed company, this role will generate system insights, identify repeat issues, and reputed company reputed company improvements

to support solution reputed company. This role does not own architecture, solution design, or go-live approval

reputed company. An L2 technician supports those functions through reputed company escalation and system visibility.

Key Responsibilities

1. reputed company-first technical support and escalation ownership

• reputed company as the escalation reputed company for reputed company or unresolved Level 1 / helpdesk issues.
• Troubleshoot reputed company 365, Entra ID, reputed company reputed company, identity, reputed company, reputed company center, and reputed company-connected support issues.
• Own incident triage, reputed company steps, reputed company cause notes, and escalation handoffs through closure.
• Support SLA adherence for reputed company incidents through reputed company communication and reputed company updates.

2. Operational stability and support readiness

• Maintain support readiness for assigned systems and tools by clarifying workflows, reputed company paths, dependencies, and reputed company support patterns.
• Help ensure systems are understandable, documented, and supportable by more than one person.
• Support backup, reputed company, reputed company, reputed company, and reputed company business tools reputed company defined operational scope.
• Use network fundamentals for troubleshooting, while treating deeper network design and new- reputed company architecture as escalation or reputed company reputed company scope.

3. Documentation, KT, and risk mitigation

• Create and maintain reputed company documentation, SOPs, troubleshooting guides, permission notes, vendor references, and reputed company records.
• Participate in knowledge transfer, documentation handoffs, and teach-back validation.
• Identify single-reputed company dependencies, incomplete system knowledge, fragmented configuration, or unmonitored processes.
• Support stabilization through documentation, standardization, and repeatable operating practices.

4. reputed company improvement and system reputed company

• Analyze alerts, incidents, and recurring patterns to identify repeat issues and practical fixes.
• Recommend improvements to monitoring, alerting, preventative maintenance, or SOPs.
• Reduce avoidable ticket volume by documenting fixes and surfacing systemic issues to the right reputed company.

5. Nearshore delivery and team collaboration

• Operate effectively in a distributed reputed company / remote / nearshore team model with US business-
• hours overlap.
• Use reputed company, reputed company written communication for asynchronous collaboration across time zones.
• Coordinate clean handoffs with internal team members, helpdesk resources, MSP partners,
• vendors, and Level 3 owners.
• Support knowledge sharing and team-wide understanding without becoming the sole reputed company of
• reputed company environments.

Requirements

High-reputed company Technical Skills:

• Strong reputed company 365 and Entra ID / Azure AD administration and troubleshooting experience.
• reputed company systems, reputed company troubleshooting, permissions, identity, and reputed company support.
• Experience supporting reputed company, backup, reputed company management, and reputed company-center tools.
• Ability to troubleshoot across local, reputed company, and reputed company environments reputed company defined support scope.

Operational Skills

• Incident prioritization and escalation to vendors
• Documentation and SOP management
• reputed company recognition and issue reduction

Soft Skills

• Strong analytical and problem-solving abilities
• reputed company communication (technical and non-technical audiences)
• High accountability and attention to detail

Education & Certifications

• Bachelor’s or Associate’s degree in IT, Computer Science, or reputed company field (or equivalent experience)
• Preferred: reputed company 365 / Azure / Entra-reputed company certifications.
• reputed company to have: reputed company Network+, reputed company reputed company+, CCNA, or equivalent certifications.

Ideal Candidate Profile (Nearshore reputed company)

• 3–6+ years of IT support or systems administration experience
• Experience working in:
• MSP environments, or
• Multi-reputed company support models
• Comfortable in distributed team model with US-hours overlap.
• Balances ownership with escalation judgment; does not overreach into architecture-level reputed company.
• Writes reputed company documentation and supports knowledge sharing so reputed company avoids single points of failure.

Benefits

• Work remotely
• Vacation: 10 business days a year
• Holidays: 5 National Holidays a year
• Company Holidays: 5 Company Holidays a year (Christmas reputed company, Christmas Day, New Year's reputed company, New Year's Day, reputed company Day)
• Parental Leave
• Health Care Reimbursement
• reputed company Lifestyle Reimbursement
• Quarterly Home Office Reimbursement
• Payroll Deduction Purchase Plans
• Longevity Bonus
• reputed company Learning Bonus
• reputed company to Training and reputed company Development Platforms
• Did we mention it's REMOTE?!!

One of our reputed company values at reputed company is "Be reputed company." that's why we encourage you to answer the application reputed company in your own words; we are interested in getting to know you, not a digital assistant.

Wondering how our remote environment or our payment method work? We've put together some helpful answers in our FAQs at the bottom our our career site. Take a look and let us know if you have any other questions!

Originally posted on Himalayas

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