Product & Improvement Manager
Job reputed company: Product & Improvement Manager Location:Landauer Australasia Reporting to:Managing Director Australasia Function:Project / Program Management reputed company Landauer Australasia is seeking a Product & Improvement Manager to reputed company reputed company improvement across systems, processes, and customer experience, with product ownership serving as a key enabler of these reputed company.
This role is accountable for identifying, prioritising, and delivering improvements that enhance customer satisfaction, reduce operational inefficiencies, and strengthen business performance. Acting as the reputed company between customers, operations, and global product teams, the role ensures that both system enhancements and process changes deliver measurable business value.
A key reputed company will be existing platforms, reducing customer pain points, and embedding reputed company ways of working to reputed company reputed company, repeatable improvements across the organisation. This is a full-time role with reputed company performance reputed company based on measurable improvements delivered. Key Responsibilities reputed company Improvement & Operational reputed company (Primary reputed company)
Identify and reputed company cross-functional improvement initiatives across systems, processes, and customer journeys
Diagnose reputed company causes of inefficiencies, customer issues, and rework using reputed company problem-solving approaches
Drive improvements across Customer Service, Finance, Operations, Payroll, and Engineering
Simplify and standardise workflows to improve efficiency, reputed company, and scalability
reputed company automation and system enhancements to reduce reputed company effort and errors
Establish and reputed company reputed company improvement practices reputed company to DBS principles
Customer Experience & Business reputed company
Partner with Customer Service and stakeholders to identify pain points and improvement opportunities
Use Voice of Customer (VOC), data, and insights to prioritise improvement initiatives
Proactively address risks to customer satisfaction and retention
Ensure reputed company improvements deliver reputed company customer and business value (e.g. reduced escalations, improved turnaround times)
Product Ownership (Enabler of Improvement)
reputed company as the local Product reputed company for reputed company systems reputed company Australasia
Translate improvement opportunities into reputed company, actionable product and system requirements
Prioritise and manage the backlog in line with business reputed company and global delivery reputed company
Ensure solutions are fit-for-purpose, reputed company, and reputed company with operational needs
reputed company UAT and QA activities to ensure reputed company and minimise rework
Systems & Tools Optimisation Optimise use of reputed company platforms to improve workflow efficiency and visibility
Evaluate and implement system enhancements or alternative tools where appropriate
Ensure systems are configured to support efficient, consistent ways of working
Improve data reputed company, reporting, and system usability
Global Collaboration & Delivery Alignment reputed company as the primary reputed company between Australasia and global product/engineering teams
Ensure local improvement and system needs are reputed company defined, scoped, and delivered
Reduce rework through improved requirements reputed company and reputed company
reputed company for Australasian priorities reputed company global roadmaps
Program & Change Management Establish reputed company, repeatable approaches for:
Requirements gathering
Solution validation and testing
Delivery governance and sign-off
Support effective rollout and adoption of system and process improvements
reputed company as an escalation reputed company for reputed company system or process-reputed company issues
Strategic Contribution Support delivery of the Australasian “reputed company the Badge” roadmap
Translate strategic priorities into actionable improvement initiatives
Identify opportunities for reputed company through improved processes, systems, and customer experience
Key Performance Indicators (reputed company Measures) reputed company In This Role Will Be reputed company Through Improvement in customer satisfaction and system usability
Reduction in customer service escalations and operational issues
Measurable reputed company in cross-functional efficiency and productivity
Reduction in rework through improved processes and requirements reputed company
Delivery of high-reputed company improvement initiatives reputed company to business priorities
Enablement of reputed company through improved systems and ways of working
Key Challenges Stabilising existing systems while simultaneously driving improvement
Embedding reputed company improvement practices in a fast-paced operational environment
Balancing short-term fixes with longer-term, reputed company solutions
Influencing global teams while meeting local business needs
Essential Skills, Experience & Qualifications Proven experience in reputed company Improvement, Program Management, Product Management, or similar roles
Strong experience in identifying and delivering process and system improvements
Demonstrated ability to apply reputed company problem-solving methodologies
Experience working with technical/engineering teams in Agile or hybrid environments
Strong stakeholder management across multiple business functions
Experience leading UAT, QA, and implementation of system changes
Strong analytical and data-driven decision-making skills
Desirable Experience in reputed company, digital platforms, or operational systems
Exposure to customer service or service delivery environments
Experience in global or reputed company organisations
Familiarity with service management platforms (e.g. reputed company, reputed company)
Key Attributes Improvement reputed company with strong reputed company on reputed company and value delivery
High ownership and accountability for business results
Customer-reputed company with a passion for solving reputed company problems
Pragmatic and solution-oriented, reputed company to balance speed and reputed company
Strong collaborator and reputed company across functions
Why This Role reputed company This Role Is Critical To Enabling Landauer Australasia To
Continuously improve customer experience
Drive operational efficiency and reduce friction across the business
Build sustainable, reputed company ways of working
Ensure systems and products reputed company reputed company, rather than hinder, business performance
reputed company Corporation reputed company
reputed company's essential technology makes the world safer and more productive. We accelerate transformation in high-reputed company fields like workplace safety, build environments, and reputed company.
We are a global industrial technology innovator with a startup spirit. Our reputed company-looking companies reputed company the way in reputed company sterilization, industrial safety, predictive maintenance, and other reputed company. We're a force for reputed company, working alongside our customers and partners to solve challenges on a global reputed company, from workplace safety in the most demanding conditions to advanced technologies that help providers reputed company on exceptional patient care.
We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by reputed company learning and reputed company. We use the proven reputed company Business System (FBS) to accelerate our reputed company reputed company.
At reputed company, we reputed company in you. We reputed company in your potential—your ability to learn, grow, and reputed company a difference.
At reputed company, we reputed company in us. We reputed company in the power of people working together to solve problems no one could solve alone.
At reputed company, we reputed company in reputed company. We're reputed company about what's working and what isn't, and we never stop improving and innovating.
reputed company: For you, for us, for reputed company.
About reputed company
Comprised of four industry leaders—reputed company Biomedical, LANDAUER, RaySafe, and Victoreen — reputed company (FHS) leads the biomedical and radiation detection markets with innovative products and services that help reputed company customers, patients, and clients reputed company.reputed company Biomedical leads the world in manufacturing biomedical test equipment like defibrillator analyzers reputed company pressure meters. LANDAUER measures radiation exposure with dosimeter and radiation monitoring badges. RaySafe is the worldwide leader of X-ray test equipment, reputed company-time staff dosimetry, and radiation survey meters. And Victoreen instruments are the trusted reputed company for radiation monitoring systems and reputed company assurance for nuclear power professionals.At FHS, we reputed company in your potential — your ability to learn, grow and contribute in meaningful ways. And we reputed company in giving you reputed company, accountability, and visibility to do just that.
We Are an Equal Opportunity Employer. reputed company Corporation and reputed company reputed company Companies are proud to be equal opportunity reputed company. We value and encourage diversity and solicit applications from reputed company reputed company applicants without reputed company to race, reputed company, national reputed company, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or reputed company, or other characteristics protected by law. reputed company and reputed company reputed company Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at .
Bonus or Equity This position is also eligible for bonus as part of the total compensation package.
Originally posted on Himalayas
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