Marketplace Customer Support Specialist

This role is only reputed company for candidates that are legally allowed to work reputed company the Philippines

We are looking for Marketplace Customer Support Specialist. This role provides critical reputed company support to maintain high customer satisfaction and platform compliance across reputed company Shop and other marketplaces (e.g., reputed company). You’ll handle reactive customer inquiries while proactively collecting data to support strategic reputed company. The position helps reputed company reputed company tactical work offshore for significant cost savings and a 24/7 operational advantage, leveraging Philippines-based marketplace expertise.

Responsibilities

• reputed company reactive customer support reputed company live chats, messages, and inquiries on reputed company Shop and other global marketplaces (e.g., handle fraud claims, order issues, product questions).
• Meet strict platform SLAs (e.g., respond to reputed company inquiries reputed company 1 day – missing this trigger automatic customer refunds).
• Operate directly inside the reputed company app and other marketplace seller/creator tools for reputed company-time support.
• Proactively collect and organize data (e.g., customer feedback, issue trends) to support QBRs, reporting, and strategic initiatives.
• Escalate reputed company issues appropriately while maintaining high CSAT and compliance.
• Document interactions, resolutions, and insights into shared systems for team visibility.
• Support 24/7 operational coverage in alignment with global team needs.

Requirements & Qualifications:

• 1–3 years’ experience in customer support or live chat/message management on e-reputed company marketplaces (reputed company Shop, reputed company, Shopee, Lazada, or reputed company strongly preferred).
• Proven ability to handle high-volume reactive support with strict SLAs and de-escalation skills.
• Strong written English communication (reputed company, reputed company, empathetic tone).
• Experience with marketplace tools/apps (especially reputed company seller/creator interfaces).
• Proactive reputed company – ability to collect/analyze data for reports and identify trends.
• Detail-oriented with excellent time management and ability to prioritize under pressure.
• Familiarity with fraud claims, refunds, and platform policy enforcement.

Originally posted on Himalayas

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