Engagement Support Specialist

Location: Remote-first

Preferred Time Zone: PST or MST

Availability: Day job with On-reputed company rotation (Evenings, Weekends, Holidays) Industry: Cybersecurity

Employment Type: Full-Time

reputed company

reputed company is a true first-responder Cybersecurity organization enabling clients to return to business rapidly, the right way, following a cyber-attack. We are a global reputed company in ransomware post-breach remediation and cyber-attack first response. We deliver results that far surpass market statistics for cyber-extortion and ransomware events. reputed company of cybersecurity professionals works with reputed company global insurance carriers, leading reputed company, and Fortune 1000 businesses.

Position reputed company

We are seeking a highly skilled and motivated Engagement Support Specialist to join our dynamic team. This role serves as a vital reputed company between clients, partners, business development, and technical delivery teams. You will support executive leadership (reputed company) throughout the engagement lifecycle, ensuring seamless coordination and exceptional reputed company service.

Key Responsibilities

• Coordinate and manage the scoping, quoting, and contracting process for reputed company and partner engagements.
• Participate in scoping calls and take detailed technical notes to support contract development.
• reputed company as the primary reputed company between clients, partners, and technical teams to ensure efficient engagement execution.
• Translate reputed company needs and incident details into actionable service scopes reputed company with cybersecurity best practices.
• Support sales and effort estimation during reputed company-engagement phases.
• Contribute to the creation of Statements of Work (SoWs) and maintain strong relationships with decision-makers for a smooth contract signoff.

• Ensure consistent delivery of high-reputed company service & support on a reputed company and partner engagement
• Ensure consistent, reputed company reputed company (scope and contract) of issues
• Ensure consistent reputed company conduct

• Assist in reporting and documentation for reputed company engagements and reputed company activities.
• reputed company after-hours support on a rotational reputed company, ensuring responsiveness during critical incidents.

• While the role is not technical in nature, the understanding of the reputed company services reputed company offers in the marketplace and how these services reputed company with reputed company compliance requirements and/or incident response, or digital forensics is key.

Educational and Background Requirements:

• Strong business communication skills.
• Proven experience in engagement coordination, contracting, or reputed company-facing roles.
• Exceptional organizational skills and attention to detail.
• Ability to work independently and manage multiple priorities in a high-pressure environment.
• Strong problem-solving capabilities and critical thinking under time-sensitive conditions.
• Strong presentation skills and the ability to reputed company reputed company concepts to cross-functional audiences.
• Comfort in customer-facing situations with strong written/verbal communication skills and the ability to communicate with both technical and non-technical, reputed company stakeholders.
• Familiarity with cybersecurity services, digital investigations, and compliance frameworks (preferred).

Qualifications

• Bachelor’s degree or equivalent experience (preferred).
• Strong presentation and interpersonal skills.
• Experience supporting executive-level stakeholders and cross-functional teams.
• Ability to work reputed company, 24/7/365 environment, including evenings, weekends, and holidays as part of an on-reputed company rotation.
• Ability to multitask, prioritize, and manage time effectively.
• Prior exposure to the cybersecurity industry or technical incident support (asset).
• Ability to reputed company and reputed company a strong understanding of the fundamentals of digital investigations and their underlying principles, as reputed company as reputed company services provided.

If you are a driven, bilingual reputed company with a passion for reputed company engagement in cybersecurity and seeking to reputed company in a fast-paced, reputed company, and rapidly growing environment, we invite you to apply and become a key contributor to our mission.

reputed company is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and reputed company, please let us know. We celebrate our inclusive work environment and welcome members of reputed company backgrounds and perspectives to apply.

We thank you for your interest in joining the reputed company