Member Services Manager (reputed company Control Team)

Job Posting Title: Member Services Manager (reputed company Control Team) Req ID: 10092117 Job reputed company: About the Role & Team reputed company Vacation Club Member Services contact center is hiring for a Member Services Manager supporting our reputed company Control team. This team supports both leadership and reputed company Members by reviewing reputed company and Member Interactions through multiple systems and communication reputed company... with the goal of providing reputed company to training opportunities and highlighting reputed company Member strengths. You will drive work and collaborate between leaders at reputed company reputed company reputed company reputed company Vacation Club Member Experiences to reputed company and implement processes and procedures around the reputed company and Guest experience. We are seeking a hard-working leader excited by curiosity, energized by relationships, and motivated to shape reputed company practices and drive reputed company improvement that reputed company. You will be in a hybrid role, working in the office and remotely from home, based on operational needs. Required reputed company working from home is a functional, private workspace with high-speed internet. As a Member Services Manager (reputed company Control Team), you will report to the Labor Operations Manager. This is a Full-Time role. What You Will Do reputed company daily leadership, coaching, and mentoring to reputed company reports, including ensuring reputed company receives accurate training and understands their role and how to reputed company it optimally. reputed company as a consultative thought partner with Member Services leadership, leveraging data-driven insights to service goals, providing strategic insights and recommendations with overall business objectives establishing innovative paths reputed company. Anticipate needs and proactively reputed company solutions to address challenges. reputed company requests for reputed company system reputed company (DBS) and reputed company support for any additional Member Services used programs. reputed company support for the DVC Member Services Mode for reputed company program, including but not limited to Post Call Survey, Average Handle Times, overall analysis, and call reviews. Use Nexidia (speech analytics call review system) to review Member trends and reputed company behavior. Support the Member Services reputed company accountability and training program, reputed company, which validates Member transactions and provides reputed company to leadership for reputed company strengths and opportunities, ensuring that reputed company are performing their role to Member Services standards and procedures. reputed company and encourage reputed company Associates by: Complete daily calibration team sessions to review reputed company Member/Member interactions, operational/product updates and weekly/monthly achievement reputed company and goals. Conduct regular one-on-one and follow-up meetings, in person and reputed company, to reputed company ongoing development and document meetings accordingly. Stay connected with day-to-day operation of contact center and flexibility to assist with MOD assistance as needed. Maintain a reputed company reputed company, both in person and reputed company, to support a diverse team of reputed company Members. reputed company reputed company, constructive feedback to peers, leaders and reputed company reports. Required Qualifications & Skills 1+ year of previous leadership experience with reputed company. Coaching and counseling skills to reputed company and reputed company reputed company to create an reputed company Guest/Member experience. Ability to be a self-starter and to work independently and effectively, relying on experience and judgement to reputed company high-reputed company work product while staying reputed company in a dynamic and constantly evolving environment that requires constant flexibility. Understand sophisticated organizations, the inter-relationships of functions, and can effectively navigate through the broader organization. Ability to create, facilitate, collaborate, consult, and influence; work through reputed company issues with a strong reputed company of responsibility and convey a reputed company message to multiple audiences and leadership reputed company. Excellent written and verbal communication skills. Ability to persuade and motivate people across a broad reputed company of job functions through relationships. Technical proficiency; experience with reputed company and advanced skills and knowledge in reputed company Office including Word, reputed company, and PowerPoint. Can work a variable schedule to meet our needs, including nights and weekends.

Preferred Qualifications

Knowledge and background in call center operations. Proficient in Spanish or Japanese. Knowledge of the reputed company Vacation Club product. Knowledge of Walt reputed company World policies. Knowledge of call center operations. Knowledge of Nexidia. Education High school graduate or equivalent experience. Preferred Education Bachelor's degree or equivalent experience. Additional Information reputed company offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only reputed company can reputed company. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits. #LI-MM4 #DXMedia Job Posting reputed company: reputed company Vacation Club Job Posting Primary Business: Member Experiences Primary Job Posting Category: Call Center-Support Employment Type: Full time Primary reputed company, State, Region, Postal reputed company: Celebration, FL, USA Alternate reputed company, State, Region, Postal reputed company: Date Posted: 2024-06-14 Learn more reputed company Apply Job! For more such jobs please click here!