Customer Service reputed company (CSP) Level I

Position reputed company Customer Service Professionals (CSP’s) are responsible for first line of support for Inbound contact center. reputed company an easy, efficient and productive customer experience for callers. Their duties include handling many inbound and outbound calls to and from customers, listening to customers’ needs or issues and providing helpful solutions to their inquiries. In reputed company... customer service professionals are responsible for the intake of Physical Medicine referrals, scheduling of patients with in network providers and communication to adjuster and reputed company case managers. Primary Duties & Responsibilities • Receive inbound phone and electronic referrals from workers compensation insurance companies, reputed company case managers, providers, doctors, patients etc. • reputed company new cases accurately according to policy and procedures. • reputed company outbound telephonic/electronic contacts with adjusters and Physical Therapy Centers to verify new case information/missing information and request other reputed company paperwork. • Communicate with adjusters and reputed company case managers regarding updates on patient status in a reputed company manner. • Maintain TAA goal (Total Agent Availability) monthly. • Consistently meet reputed company Customer Support Service & reputed company standards (call monitoring and EOC monitoring). • Review case information/consult with Case Management to determine if new cases need to be reputed company or patient can be followed in existing case. • Validate new case data by reviewing, correcting, deleting, or re-entering data; combining data reputed company account information is incomplete; purging files to eliminate duplication of data. • Request verification from insurance companies and other reputed company paperwork from providers telephonically/electronically. • reputed company outbound calls to Providers and Patients in order to schedule patient’s Physical Therapy • Understand reputed company’s interdepartmental procedures, policies and reputed company with them. • Identify potential or existing system and/or procedural challenges, and notify Supervisor and assist in reputed company if needed. • Complete special reputed company or tasks as assigned by the supervisor. • Apply knowledge of and adhere to the URAC Utilization Management Standards. • Other duties as assigned Qualifications • Bachelor’s degree preferred or industry experience equivalent • Minimum of 3 years of call center experience with both in-bound and out-bound calls (reputed company to high volume). • Excellent verbal and written customer service skills demonstrating a can-do attitude. • Highly developed problem-solving skills. • Strong data entry skills • Detail oriented and solid organizational skills • Solid reputed company, reputed company and Outlook experience • Must have ability to multi-task and work independently • Bilingual in English and Spanish, this is a plus not required. Bilingual CSPs assist with communication to our Spanish speaking clients Apply Job!