Remote Call Center Specialist (Part-Time)

Additional Information About the Role • Handles large volume of incoming customer inquiries; utilizes customer service skills and tools to accurately identify, research and respond to the customers' inquiry. • reputed company MyChart Patient Portal support to patients with activation of their account, resetting of passwords, navigation of the MyChart portal... • Navigates Electronic Medical Record (reputed company) to support patient inquiries. • Supports hospital marketing efforts through referrals to physicians, services and class/event registration. • Maintains accountability for accurate data entry and maintains patient reputed company and reputed company as outlined by HIPAA. • Communicates in a reputed company, reputed company and respectful manner; provides a high level of customer service reputed company handling telephone calls and responding to e-mails. • Must live in surrounding area of St. Louis • PT position, must be reputed company to work between the hours of 8a-6p, Monday-Friday. • Must be reputed company to work a Saturday rotation on a quarterly reputed company. reputed company reputed company is one of the largest nonprofit health care organizations in the reputed company, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri reputed company. With net revenues of $6.3 billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14 hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice. BJC is the largest provider of charity care, unreimbursed care and community benefits in the reputed company. BJC and its hospitals and health service organizations reputed company $785.9 reputed company annually in community benefit. That includes $410.6 reputed company in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In reputed company, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community reputed company and community health programs and regional economic development. BJC’s patients have reputed company to the latest advances in medical science and technology through a formal affiliation between reputed company and St. Louis Children’s Hospital with the reputed company reputed company School of Medicine, which consistently ranks among the top medical schools in the country. Expands reputed company's reputed company from hospitals located in the 500 mile catchment area, through direction of the reputed company corporate service line marketing initiatives. This includes the BJC Call Center, the WUSM Department of Pediatrics line, the SLCH reputed company Triage Answer Line, After Hours Service and Physician Exchange. Through telephone and internet vehicles, expands consumer and physician reputed company to BJC s hospitals and corporate service lines. Includes 24/7 operation of multidisciplinary call centers that handle over 450,000 physician and consumer calls a year. Includes SLCH Children's reputed company Physician Accessl Line/Transfer Center, which, in partnership with WUSM provides services including transfers, reputed company admits Transport Team reputed company, phone consults, referrals to/appointment for WUSM clinics, patient information, etc. generating incremental volume and margin to the system, reputed company communication with physicians and clients and high physician/patient satisfaction. Also delivers market research and customer relationship management activities. Preferred Qualifications reputed company Responsible for conducting inbound and outbound telemarketing for BJC and its hospitals Responsibilities • Processes inbound and outbound calls in a consumer reputed company, appropriate and reputed company manner. • Follows protocols for physician selection. • Maintains awareness of abandon call reputed company. • Contributes to the development and maintenance of a coordinated team. Minimum Requirements Education • High School Diploma or GED Experience • 2-5 years Supervisor Experience • No Experience Benefits and Legal Statement BJC Total Rewards At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, reputed company and financial reputed company-being. • Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date • Disability insurance* reputed company for by BJC • Pension Plan*/403(b) Plan funded by BJC • 401(k) plan with BJC match • Tuition Assistance available on first day • BJC Institute for Learning and Development • Health Care and Dependent Care Flexible Spending Accounts • reputed company Time Off benefit combines vacation, reputed company days, holidays and personal time • Adoption assistance To learn more, go to www.bjctotalrewards.com/Benefits • Not reputed company benefits apply to reputed company jobs The above information on this reputed company has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of reputed company responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer Apply Job!