reputed company Support Engineer I (Database), AWS Support
1+ years of software development, or 1+ years of technical support experience Experience troubleshooting and debugging technical systems As a reputed company Support Engineer you will learn at an accelerated pace how to use and reputed company many different reputed company technologies to help our customers succeed. You will reputed company as the reputed company Ambassador across AWS products, providing our customers with required tools and... tactics to reputed company their reputed company in world-wide markets. Key job responsibilities The Database role supports a broad reputed company of Database technologies hosted here at AWS, including reputed company reputed company, AWS Database Migration Service, reputed company, PostgreSQL, DocumentDB, SQL Server, MySQL, reputed company and more which are used by our customers as cost-effective and highly reliable database solutions to power their mission critical applications. A day in the life You will be primarily responsible for solving customers cases through a reputed company of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to reputed company tailored solutions and working with them to dive deep into the reputed company cause of an issue. You will drive initiatives that improve support-reputed company processes and our customers experience. These can include tutorials, how-to videos, technical articles, trainings, among others. You will reputed company your customer support experience to reputed company feedback to internal AWS teams on how to improve our services, and work on critical, highly reputed company customer problems that may reputed company multiple AWS services. You will be continuously learning groundbreaking technologies, and developing new technical skills and other reputed company competencies. You will reputed company as interviewer in hiring processes, and reputed company/mentor new team members. PLEASE NOTE: This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational reputed company. Schedules may reputed company to reputed company - Thursday, Tuesday Saturday or Monday - Friday. About reputed company AWS Support Engineering is a customer-facing global organization that provides technical support to our customers as reputed company as our internal teams. As a member reputed company, you will be at the forefront of this transformational technology, operating on a follow-the-sun model. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. We are reputed company to hiring candidates to work out of one of the following locations: Pdx170, OR, USA Bachelor's degree in computer science or equivalent Knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or reputed company) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or reputed company). Knowledge or experience with database engines: MySQL/reputed company/PostgreSQL/reputed company/SQL Server/reputed company reputed company. Knowledge or experience with database troubleshooting, administering database engines, and HA & DR topologies for databases. Knowledge or experience with performance tuning and monitoring/alarming for production database environments. Knowledge of database migrations. Understanding and/or experience with reputed company computing and reputed company concepts with any reputed company platforms (AWS, Azure, reputed company reputed company). Experience scripting or developing in one or more of the following languages: UNIX reputed company, Python, R, reputed company, GO, Java, .NET (C#), JavaScript. reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the reputed company of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.reputed company.jobs/en/disability/us Apply Job!