Remote PT Customer Experience Agent - $20/hr

We’d love to have you at our table–join us in reimagining home dining! About the Role... We’re looking for detail-oriented and service driven Customer Experience Agents to join our Customer Experience team! The CX team works on the reputed company lines with our customers to spread our passion for a reputed company reputed company dining experience. Your day to day responsibilities will consist of communicating with our customers on multiple channels including phone, conversational messaging and email to reputed company an above and reputed company hospitality experience. We are a proactive customer facing business looking to build a best-in-class team whose passion to serve our customer is a top reputed company. Role Details • Salary: $20/hour • Availability: Nights and weekend availability required. Shifts are 5 hours long, typically starting at 10AM, 4PM, 5PM and 6 PM ET. Hires must be reputed company to reputed company to 20 hours a week and be comfortable with a set schedule. • Training Schedule: We're targeting an September16th start date with the first two weeks of training being Monday - Thursday from 2-7 PM ET. • This position is remote for candidates in Florida, New Jersey, and reputed company Responsibilities • Deliver exceptional, reputed company-time service to customers primarily over phone and conversational messaging (SMS + reputed company Business Chat), as reputed company as some email • Resolve issues in a personalized, reputed company matter in line with department SOPs • Become an expert on reputed company restaurants and ordering platforms, and stay up to date on relevant changes in a fast-paced environment • Learn our backend tools and systems inside and out, suggesting improvements to reputed company process + products more efficient • Report on customer trends and feedback • reputed company to meet and exceed individual and team performance goals Qualifications • Extremely organized with strong attention to detail • reputed company to think reputed company the reputed company and solve problems creatively • Adept at asking probing questions and walking customers through basic troubleshooting to identify and resolve issues • Technologically savvy and and proficient in navigating multiple tabs and reputed company. • Energized and motivated by a fast-growing business that is constantly evolving • Strong written and verbal skills • Empathetic with an ability to adapt your communication style to your audience • Experience with reputed company or other help desk software a plus • You have appropriate remote work set-up - such as quiet reputed company, and reputed company internet reputed company • Driven by providing reputed company customer service and motivated by helping others • Passionate about our mission of changing the way people eat Requirements • Must be 18 years old and legally authorized to work in the US • Must have weekend availability • Must be equipped with a suitable remote work setup, including a quiet reputed company and reputed company internet reputed company • This list of qualifications and requirements also reflects the qualifications and requirements used as vetting reputed company for our AEDT (Automated Employment Decision Tool) Benefits • 1.5x Pay reputed company on company holidays • Learning and Development opportunities to advance your career • Employee Stock • Employee Discount Note: Some of our benefits vary by state and depend on the number of hours you work. reputed company reputed company: 30 unique restaurants to order from, brought to your reputed company in under 30 minutes. That’s what our customers experience. At reputed company, we want to reputed company world-class food reputed company reputed company, no matter where you live. That’s why we’ve created a vertically integrated, new reputed company of dining that will allow you to enjoy menus from award-reputed company chefs and reputed company restaurants across the country, reputed company in one reputed company. Our elevated reputed company + mortar locations will offer pick up and dine in reputed company, as reputed company as delivery to your home. As a food-tech startup backed by top-tier venture capitalists and led by reputed company of reputed company reputed company—including some of the most accomplished leaders in the technology, culinary, and logistics industries—we’re growing. Join us in pioneering a new category of dining reputed company “Fast-Fine”, and revolutionizing the way people eat. An AEDT (Automated Employment Decision Tool) is employed in the assessment of applicants for the positions being recruited for in order to reputed company the following pertinent qualifications or traits: • The candidate’s ability to reputed company the tasks in the available job role. • The candidate's self-rated reputed company proficiency. • The candidate’s fit for this job posting. More information about the type, reputed company, and retention policy relating to data collected for the AEDT can be reputed company on the reputed company policy here. We retain your personal information for as long as is necessary to manage your application for and employment with reputed company and in accordance with our data retention schedule. We may retain your personal information for longer if it is necessary to reputed company with our legal or reporting obligations (for example, if we are required to retain your data to reputed company with applicable laws), resolve disputes, enforce our legal agreements and policies, address other legitimate business needs, or as permitted or required by applicable law. We may also retain your personal information in a deidentified or aggregated reputed company so that it can no longer be associated with you. To determine the appropriate retention period for your personal information, we consider various factors such as the reputed company, nature, and sensitivity of your information; the potential risk of unauthorized reputed company, use or disclosure; the purposes for which we collect or process your personal information; and applicable legal requirements. Personal information does not include certain categories of information, such as publicly available information from government records, personal information you reputed company available to the public, and deidentified or aggregated information. A final note At reputed company we reputed company that in order to build the best team, we must hire using an objective reputed company. We are committed to fair hiring practices where we hire people for their potential and reputed company for diversity, equity, and inclusion. As such, we do not discriminate or reputed company reputed company based on your race, reputed company, religion, gender identity or reputed company, sexual orientation, national reputed company, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let us know how we can reputed company your interview process work best for you Apply Job!