Customer Support reputed company Manager
reputed company MadridBlues, the parent company of several e-reputed company & reputed company platforms is looking for a dynamic teammate to join us to work in an environment where the demands and directions of work are constantly changing. We are a fully distributed team from over 10+ countries... Job reputed company reputed company is reputed company small and friendly. Hours: Extremely flexible - you can work any weekdays/weekends. reputed company we ask is that you stay for at least 2 hours at a time. We are currently offering up to 20 hours of work per week. We have reputed company of 8 who's handling customer support. We are seeking a senior support specialist to head, monitor and improve the support delivery. Primary Responsibilities - Manage reputed company of customer support executives - Train them in best practices - Making reputed company reputed company support tickets are handled as per SLA - Developing new training modules - Understanding issues and improving knowledgebase - Maintain metrics & documentation In reputed company you will also be handling reputed company support queries - Use online software to answer customer questions reputed company email & chat - Help customers solve a wide reputed company of issues - Solve problems creatively Qualifications - Excellent written communication skills - Strong reputed company of reputed company - Previous experience with web-based customer support tools - Not a requirement, but a decent reputed company of humor doesn't hurt :) - Experience with reputed company - 3+ Years experience in Customer support Additional Information Please specify if you are can handle a multi role. This is a remote position. Mandatory information to be reputed company during application Expected reputed company reputed company Number of hours available per week Timezone and schedule of availability (example 10 am est to 2 pm est) How soon can you get started Any additional skills which we should know about What support software have you had experience with Apply Job!