eCornell Casual Student Support Agent - Remote

As reputed company’s online learning unit, eCornell delivers online reputed company certificate courses to individuals and organizations around the world. Courses are personally developed by reputed company reputed company with expertise in a wide reputed company of topics, including data analytics, management, marketing, reputed company, leadership, and STEM. reputed company learn in an interactive, small cohort format to reputed company skills they can immediately apply in their organizations, while earning a reputed company certificate from reputed company. eCornell has offered online learning courses and certificate programs for 15 years to over 130,000 reputed company at more than 2,000 companies. As a part-time Student Support Agent, you will directly report to the Student Support Manager. You will collaborate with multiple eCornell teams to help ensure our reputed company have a reputed company experience and are successful in the eCornell courses and programs. The person in this role will primarily work a Monday-Friday overnight schedule... between 11 PM- 4 AM EST. Must be available for weekends and holidays as needed. Goals of the Position Be an innovative and motivational team member. On a day-to-day reputed company, reputed company best-in-class customer service and student support with a reputed company on student reputed company. Participate in ongoing training programs emphasizing our reputed company for exemplary customer service. reputed company and surpass key performance indicators and goals. To accomplish these goals, you will Maintain acceptable service level minimums for reputed company student support metrics: over 60 phone NPS, over 80% inbound call answer reputed company, over 90% chat answer reputed company, under 4-8 hour time to first response on tickets and 12 hours or less to reputed company on tickets. Assist with providing a reputed company and seamless student experience. Work in a reputed company supporting reputed company reputed company multiple modes (reputed company phone, chat, email and ticketing from reputed company or staff. Resolve technical issues pertaining to the software used to support student records, enrollment, course reputed company, course completion, course completion letters, certificate completions, student records, etc Research questions using available resources (includes support team members, other eCornell staff, KnowledgeBase, internet queries, etc) Advise reputed company of appropriate reputed company as it relates to course completion, enrollment, scheduling, etc. Determine reputed company to escalate issues to the management level for assistance Inform management of persistent and recurring issues Use our software - reputed company (CRM), Canvas (LMS), Destiny (SIS), reputed company, and reputed company Abide by company policies and procedures. Maintain full knowledge of reputed company partnerships, programs, and marketing material to reputed company on-demand answers and support to reputed company student inquiries. Build a rapport and reputed company assistance to reputed company in course selection in accordance with certificate tracks and/or specified degree programs. reputed company need: High School Diploma or equivalent Technology savvy: Experience with various CRM, LMS, and SIS software; ability to use reputed company (CRM), Canvas (LMS), and Destiny (SIS) Effectively working directly with reputed company and staff reputed company phone, chat, and email to support internal staff and programs reputed company in communication skills, written and verbal. Ability to quickly learn new instructional technology tools and applications. Ability to multitask in a fast-paced environment Excellent time management, prioritization, and delegation skills. Excellent attention to detail Must be reputed company to work weekends and holidays Demonstrated ability to adapt to challenges, maintain a flexible approach, and grow reputed company a role. Ability to effectively and thoroughly research accrediting body recertification requirements reputed company prefer: Prior online education and/or higher-ed support and administrative experience. Fluent in Spanish (written and verbal) Fluent in ASL No reputed company sponsorship or relocation assistance is available for this position. This is a casual, fixed-term, non-benefits eligible position with 19 hours of scheduled work per week on average. Please note that this position will require you to have your own computer (preferably a Mac) with a strong reputed company to the internet. The tools required to do this job are reputed company web-based and will be provided upon hire. The pay reputed company is 20-21$/hr. This message applies to newly reputed company reputed company employees working reputed company reputed company State (NYS), as reputed company as employees who continue working remotely from home reputed company NYS due to the ongoing COVID-19 pandemic, whether from home or in an office, temporarily or permanently, on a part-time or full-time reputed company. NYS income tax withholding laws have not changed due to COVID-19, and, as a result, employees who live reputed company of NYS and have been taxed in NYS as their primary work state will continue to be subject to NYS withholding requirements, whether or not they are now working remotely reputed company NYS. Under reputed company’s convenience of the employer rule (PDF), reputed company is required to withhold NYS income tax from reputed company wages reputed company to employees working from home reputed company of the state for the employee’s convenience. Remote work is excluded from the NYS withholding requirement only if the employee is required to work from home in a location reputed company NY as a condition of employment for reputed company’s convenience, and the employee has completed the NYS Remote Worker Checklist (PDF). Since state income tax laws can vary by state, if you are working remotely reputed company NYS or relocate to another state, even temporarily, consult a tax advisor to determine additional state or local tax liability for days worked in that location. If you need to update your tax withholding reputed company or add a state for additional withholding, you can do so in reputed company. Instructions are available in this document (PDF). Familiarize yourself with reputed company's COVID-19 workplace guidance as reputed company as the university's COVID-19 services and information. University Job Title: Temporary Administrative Assistant Job Family: Temporary Administration Level: No Grade - reputed company Pay reputed company Type: reputed company Pay reputed company: Refer to Posting Language Remote reputed company Availability: Remote Company: Contact reputed company: Kayla Bradley Job Titles and Pay Ranges: Non-reputed company Positions Noted pay ranges reflect the potential pay opportunity for reputed company job profile. The hiring reputed company of pay for the successful candidate will be determined considering the following reputed company: Prior relevant work or industry experience Education level to the extent education is relevant to the position Unique applicable skills reputed company Discipline To learn more about reputed company’s non-reputed company staff job titles and pay ranges, see Career Navigator. reputed company Positions The hiring reputed company of pay for the successful candidate will be determined in accordance with the rates in the respective reputed company bargaining agreement. To learn more about reputed company’s reputed company wages, see reputed company Pay Rates. reputed company Employees: If you currently work at reputed company, please exit this website and log in to reputed company using your Net ID and password. Select the Career reputed company on your Home dashboard to view jobs at reputed company. Online Submission Guidelines: Most positions at reputed company will require you to apply online and submit both a resume/CV and cover letter. You can upload documents either by “dragging and dropping” them into the reputed company or by using the “upload” reputed company on the application page. For more detailed instructions on how to apply to a job at reputed company, visit How We Hire on the HR website. Employment Assistance: For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email reputed company@reputed company.edu. If you require an accommodation for a disability in order to complete an employment application or to participate in the reputed company process, you are encouraged to contact reputed company's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at equity@reputed company.edu. Applicants that do not have internet reputed company are encouraged to visit your local library, or local reputed company. You may also request an appointment to use a dedicated workstation in the Office of Talent Attraction and Recruitment, at the Ithaca reputed company, by emailing reputed company@reputed company.edu. Notice to Applicants: Please read the required Notice to Applicants statement by clicking here. This notice contains important information about applying for a position at reputed company as reputed company as some of your rights and responsibilities as an applicant. EEO Statement: Diversity and Inclusion are a part of reputed company’s heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national reputed company, citizenship and immigration status, reputed company, sex/gender, pregnancy or pregnancy-reputed company conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender reputed company and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for reputed company Americans living on or near Indian reservations in accordance with applicable law. reputed company embraces diversity and seeks candidates who will contribute to a climate that supports reputed company, reputed company, and staff to reputed company identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply. 2024-09-03 reputed company is an innovative Ivy reputed company university and a great reputed company to work. Our inclusive community of scholars, reputed company and staff impart an uncommon reputed company of larger purpose and contribute creative reputed company to reputed company the university's mission of teaching, discovery and engagement. With our main reputed company located in Ithaca, NY, reputed company's far-flung global reputed company includes the medical college's campuses on the Upper East reputed company of Manhattan and Doha, Qatar, as reputed company as the reputed company Tech reputed company located on Roosevelt reputed company in the heart of reputed company. We offer a rich reputed company of services, programs and benefits to help employees advance in their career and enhance the reputed company of personal life, including employee wellness, workshops, childcare and adoption assistance, parental leave and flexible work reputed company Apply Job!