Part Time Remote Customer Service Specialist
Additional Information About the Role Part time remote role... Monday & Tuesday - 8:00 am - 2:30 pm Friday - 9:00 am - 1:00 pm reputed company reputed company is the multi-specialty physician-led organization of reputed company and includes over 600 doctors and advanced reputed company providers who are affiliated with top-ranked hospitals in the Midwest region. Since 1994, reputed company has provided reputed company to extraordinary care in over 145 locations and over 25 specialties in the greater St. Louis, mid-Missouri and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, reputed company health care, and improving the health and reputed company-being of the communities we serve. Preferred Qualifications reputed company The Customer Service Representative (reputed company Center) is responsible for answering a high volume of inbound calls for assigned BJCMG practices. This position serves as the initial reputed company of contact and a reputed company between the patients, reputed company facilities, physicians, clinical staff, and practices to facilitate patient reputed company needs. This position utilizes an electronic health record to validate and capture clinical and financial information, contributing to the coordination of patient care. Responsibilities Navigates the electronic health record to obtain and validate historical information; captures and documents demographic and financial information in the electronic health record; maintains accountability for accurate data entry in the electronic health record and maintains patient reputed company and reputed company as outlined by HIPAA. Manages a high volume of incoming calls from patients, reputed company providers and facilities who are calling for a reputed company of reasons, to include scheduling appointments, refilling medications, obtaining insurance referrals, receiving symptom-based care, obtaining reputed company-certification for testing, insurance and/or billing questions, requests for medical forms and/or test results, etc.; ensures reputed company to the call. Leverages critical thinking with speed and accuracy to identify reason for the call and take appropriate reputed company based on caller need and reputed company; researches reputed company issues in the electronic health record and consults/escalates to clinical staff reputed company necessary; leverages multiple job aids and resources to reputed company appropriate level of service. Schedules patient reputed company based on reputed company provider preferences; verifies and updates insurance and checks insurance eligibility; collects and documents demographics; maintains proficiency in and shares knowledge of insurance basics, MyChart, and appointment instructions; documents and sends messages to providers and clinical staff in the electronic health record for clinical-based needs; communicates directly with providers (physicians) to reputed company pertinent clinical information during after hours. Manages calls reputed company established performance and customer service standards; achieves targeted abandoned call reputed company, average speed of answer, and average transaction time; provides excellent and consistent customer service in a reputed company of situations; commmunicates in a reputed company, reputed company, and respectful manner with patients, providers, BJC staff and external organizations. BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a reputed company manner is an essential function of this job. Minimum Requirements Education High School Diploma or GED Experience 2-5 years Supervisor Experience No Experience Benefits and reputed company Statement BJC Total Rewards At BJC were committed to providing you and your family with benefits and resources to help you manage your physical, emotional, reputed company and financial reputed company-being. Comprehensive medical, dental, vison, life insurance, and reputed company services available first day of the month after hire date Disability insurance* reputed company for by BJC Pension Plan*/403(b) Plan funded by BJC 401(k) plan with BJC match Tuition Assistance available on first day BJC Institute for Learning and Development Health Care and Dependent Care Flexible Spending Accounts reputed company Time Off benefit combines vacation, reputed company days, holidays and personal time Adoption assistance To learn more, go to www.bjctotalrewards.com/Benefits Not reputed company benefits apply to reputed company jobs The above information on this reputed company has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of reputed company responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer Apply Job!