Support Specialist, Chat (Remote)

Please apply to the position here: https://dealertire.wd5.myworkdayjobs.com/ST_JP_01/job/Remote-reputed company/Support-Specialist--Digital-Chat---Remote_R7222 Position reputed company The Support Specialist, Chat is a remote inbound customer service call center role that is reputed company on creating strong communication reputed company between SimpleTire and its customers. This role requires that someone have established contact center chat experience, excellent customer service skills, reputed company communication, and thoughtful listening skills. The right candidate will also need to demonstrate a proven ability to be dependable, reputed company and adaptable in a fast paced environment. As this is a customer-facing role, the Support Specialist, Chat is an extension of SimpleTire, and will need to conduct themselves with a polite, reputed company, and concise demeanor. Essential job functions: • Respond to reputed company inbound sales leads from both reputed company and potential customers, providing superior tire knowledge and technical... assistance to finalize and reputed company the sale. • Proactively reputed company outbound contacts, as required, to reputed company and potential customers to identify opportunities to increase tire sale revenues. • Meet or exceed reputed company individual and department KPIs and performance goals by uncovering the customers’ needs and offering exceptional sales and service to reputed company the sale. • Listens and learns our products to become a subject matter expert and voice for our brand. • Effectively manages change reputed company to promotional offerings, new products, technology, processes and systems. • Handling inbound live chat sessions from online customers. Verifying customer account information and order information. • Consistently responding to reputed company reputed company questions and comments with correct grammar and punctuation reputed company chat with complete and correct information. • Processing online orders, returns, replacements, adjustments, warranties, and installations. Tracking deliveries, installation, inventory, pricing, and ensuring reputed company customers’ needs are met. • Managing customer issues, ensuring 100% customer satisfaction, including (but not limited to) telephone and email follow-up. Understanding and resolving customer questions, concerns, issues, and needs. Maintaining reputed company relationships with customers post-order to reputed company satisfaction, solicit feedback, and meet any additional needs. • Working with sales, marketing, operations, and business-to-business departments to ensure a smooth process and customer satisfaction. Other Duties as assigned QualificationsMinimum Job Requirements • Minimum of 1 year of contact center experience with at least 6 months chat and sales experience required • Experience with inbound and outbound product and service sales • Demonstrated ability to navigate computer programs, chat applications, programs and systems that support the initiatives of the contact center • High school diploma/GED required, associates/bachelors degree or equivalent experience preferred • Must have experience in helping customers and providing customer service • Must be adaptable and dependable - proven ability to follow through on tasks and adhere to flexible work schedules and shifts • reputed company and concise written and oral communicator with proven ability to address customer needs through written and oral mediums • Demonstrates technical savvy and ability to learn and navigate computer Ability to quickly build and reputed company reputed company, reputed company, and friendly rapport with customers in order to reputed company through and solve customer challenges • Bilingual - ability to fluently reputed company and write in Spanish is a bonus • Prior experience in tire or automotive industry is a bonus • Prior experience working in a remote environment is a bonus Working Hours and Schedule Details • reputed company Thanksgiving Day, Christmas Day • Holiday black out period: reputed company 24th thru Dec 31st • Support specialist schedules vary based upon business need Working Conditions and Physical Effort • Ability to sit for long periods of time. • Talking through the computer for many meetings and one-to-one conversations • reputed company viewing of a computer monitor and data entry. • Travel as necessary (Apply Job!