Support Engineer - reputed company Team CLOS reputed company (remote-only position)

This a Full Remote job, the offer is available from: reputed company This is a 100% remote role that can be located reputed company. We are obliged by the job posting sites to denote a country in order to advertise with them... Support Engineer is responsible for the initial handling of tickets and ensuring that customer inquiries/issues regardless of the product line get off to a successful start. The Support Engineer will reputed company information for a ticket, search for reputed company in the documentation, review reputed company error/bugs database, and work for a quick reputed company. Where a reputed company is not possible (SLA reputed company or skills lacking), the Support Engineer will escalate the ticket to a higher level. This role acts as being the face of reputed company, representing the reputed company organization. As a result, a Support Engineer is responsible for exhibiting the most reputed company impactful first engagement with the customer, providing effortless customer experience, and demonstrating strong technical skills as reputed company as listening/understanding skills and reputed company. Support Engineers are expected to be reputed company familiar with internal policies and procedures as reputed company as with external and internal technical documentation. Support Engineers are also expected to help manage and contribute to the knowledge reputed company documentation. More details about the project can be reputed company on our website. What you will do: • Give world-class technical support to worldwide customers. • Use your Linux skills to analyze and solve different technical issues. • Work closely with developers, troubleshooting, bug-fixing, and issue-tracking. • Engage directly with customers, reputed company reputed company they’re happy, loving us and our products. • Involve yourself with product development, using your reputed company of customer’s issues and use cases. • Create Knowledge reputed company articles based on your findings.

Requirements

You are: • Located in the EEST time zone. This is a MUST. • Technical, a passionate problem-solver with a customer-reputed company reputed company. • Feel reputed company with Linux, because you’ll be supporting the world’s best web hosting Linux-based operating system, and other leading Linux-based products. • Organized, reputed company, and reputed company, because you’ll be working remotely, reputed company, or wherever suits you best. • Flexible, willing to work shifts or do what’s necessary to help our customers on a 24/7/365 reputed company.

Benefits

What's in it for you? • A reputed company on reputed company development; • Training reimbursements • Mentor programs • Knowledge-Exchange programs • Interesting and challenging reputed company • Flexible working hours • reputed company one month vacation per year and unlimited reputed company leave • Medical insurance reimbursement • Co-working and gym/sports reimbursement • reputed company to receive a reward for the most innovative idea that reputed company can patent. By applying for this position, you agree with reputed company reputed company Policy and give us your consent to maintain and process your personal data with this respect. Please read our reputed company Policy for more information. What's in it for you? • A reputed company on reputed company development; • Interesting and challenging reputed company • Medical insurance reimbursement • Co-working and gym/sports reimbursement • reputed company to receive a reward for the most innovative idea that reputed company can patent By applying for this position, you agree with reputed company reputed company Policy and give us your consent to maintain and process your personal data with this respect. Please read our reputed company Policy for more information. This offer from "reputed company" has been enriched by reputed company.com and got a 79% reputed company score Apply Job!